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Factors influencing the success of an E-participation project in South Africa
Dissatisfaction with service delivery is an enormous challenge for the current government of South Africa, as protests about service delivery are frequent and often violent and disruptive. E-participation could provide a means for dissatisfied citizens to voice their grievances, but it has not been...
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| Format: | Thesis |
| Language: | English |
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Department of Information Systems
2015
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| _version_ | 1867614418504777728 |
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| access_status_str | Open Access |
| author | Bennett, Dine |
| author2 | Kyobe, Michael |
| author_browse | Bennett, Dine Kyobe, Michael |
| author_facet | Kyobe, Michael Bennett, Dine |
| author_sort | Bennett, Dine |
| collection | Thesis |
| description | Dissatisfaction with service delivery is an enormous challenge for the current government of South Africa, as protests about service delivery are frequent and often violent and disruptive. E-participation could provide a means for dissatisfied citizens to voice their grievances, but it has not been duly exploited in South Africa. The purpose of this research is to contribute to knowledge of e-participation in developing countries , and specifically to identify the factors that influence the success of service delivery e-participation initiatives. A case study was conducted of an e- participation project - Project Lungisa - and qualitative data, in the form of interviews, documents and field notes, was collected and analysed in order to identify these influencing factors. As predicted in the literature review, citizens’ trust in government, stakeholder management, ICT infrastructure and project leadership were factors that influenced Lungisa’s success. Political consensus and inclusion did not influence success, and as a result two of the study ’s propositions could not be confirmed. Unanticipated factors that emerged as influential include local government support, independence from government and political parties, the use of mobile phone technology, marketing and advertising and community integration. A revised conceptual model is presented in the conclusion of this study, which could be tested in future research. Recommendations for practitioners are also given based on the nine influencing factors, and it is hoped that these will be of value to implementers of future e-participation projects. |
| format | Thesis |
| id | oai:open.uct.ac.za:11427/15465 |
| institution | University of Cape Town (South Africa) |
| language | eng |
| last_indexed | 2026-06-10T12:51:43.878Z |
| license_str | Not specified — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UCTD — University of Cape Town Open Access Repository |
| publishDate | 2015 |
| publishDateRange | 2015 |
| publishDateSort | 2015 |
| publisher | Department of Information Systems |
| publisherStr | Department of Information Systems |
| record_format | dspace |
| source_str | UCTD — University of Cape Town Open Access Repository |
| spelling | oai:open.uct.ac.za:11427/15465 Factors influencing the success of an E-participation project in South Africa Bennett, Dine Kyobe, Michael Information Systems e-participation public participation influencing factors e-government South Africa Dissatisfaction with service delivery is an enormous challenge for the current government of South Africa, as protests about service delivery are frequent and often violent and disruptive. E-participation could provide a means for dissatisfied citizens to voice their grievances, but it has not been duly exploited in South Africa. The purpose of this research is to contribute to knowledge of e-participation in developing countries , and specifically to identify the factors that influence the success of service delivery e-participation initiatives. A case study was conducted of an e- participation project - Project Lungisa - and qualitative data, in the form of interviews, documents and field notes, was collected and analysed in order to identify these influencing factors. As predicted in the literature review, citizens’ trust in government, stakeholder management, ICT infrastructure and project leadership were factors that influenced Lungisa’s success. Political consensus and inclusion did not influence success, and as a result two of the study ’s propositions could not be confirmed. Unanticipated factors that emerged as influential include local government support, independence from government and political parties, the use of mobile phone technology, marketing and advertising and community integration. A revised conceptual model is presented in the conclusion of this study, which could be tested in future research. Recommendations for practitioners are also given based on the nine influencing factors, and it is hoped that these will be of value to implementers of future e-participation projects. 2015-11-30T13:12:28Z 2015-11-30T13:12:28Z 2015 Master Thesis Masters MCom http://hdl.handle.net/11427/15465 eng application/pdf Department of Information Systems Faculty of Commerce University of Cape Town |
| spellingShingle | Information Systems e-participation public participation influencing factors e-government South Africa Bennett, Dine Factors influencing the success of an E-participation project in South Africa |
| thesis_degree_str | Master's |
| title | Factors influencing the success of an E-participation project in South Africa |
| title_full | Factors influencing the success of an E-participation project in South Africa |
| title_fullStr | Factors influencing the success of an E-participation project in South Africa |
| title_full_unstemmed | Factors influencing the success of an E-participation project in South Africa |
| title_short | Factors influencing the success of an E-participation project in South Africa |
| title_sort | factors influencing the success of an e participation project in south africa |
| topic | Information Systems e-participation public participation influencing factors e-government South Africa |
| url | http://hdl.handle.net/11427/15465 |
| work_keys_str_mv | AT bennettdine factorsinfluencingthesuccessofaneparticipationprojectinsouthafrica |