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Stress, wellness and subordinate service roles in female cabin attendants
Bibliography: pages 201-214.
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| Main Author: | |
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| Other Authors: | |
| Format: | Thesis |
| Language: | English |
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Department of Psychology
2015
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| _version_ | 1867613753539821568 |
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| access_status_str | Open Access |
| author | Tilley, Gail |
| author2 | Strümpfer, D J W |
| author_browse | Strümpfer, D J W Tilley, Gail |
| author_facet | Strümpfer, D J W Tilley, Gail |
| author_sort | Tilley, Gail |
| collection | Thesis |
| description | Bibliography: pages 201-214. |
| format | Thesis |
| id | oai:open.uct.ac.za:11427/15870 |
| institution | University of Cape Town (South Africa) |
| language | eng |
| last_indexed | 2026-06-10T12:41:09.718Z |
| license_str | Not specified — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UCTD — University of Cape Town Open Access Repository |
| publishDate | 2015 |
| publishDateRange | 2015 |
| publishDateSort | 2015 |
| publisher | Department of Psychology |
| publisherStr | Department of Psychology |
| record_format | dspace |
| source_str | UCTD — University of Cape Town Open Access Repository |
| spelling | oai:open.uct.ac.za:11427/15870 Stress, wellness and subordinate service roles in female cabin attendants Tilley, Gail Strümpfer, D J W Job stress Flight attendants Industrial and Organizational Psychology Bibliography: pages 201-214. Stressful aspects of work and non-work life were investigated amongst 101 female cabin attendants (CAs) who had worked at the South African Airways on either internal or external crew for a minimum of three years. A particular focus was on the subordinate service role of CAs. The research design consisted of different complementary phases. Firstly, extensive interviews were conducted with supervisors and co-ordinators, in order to gain background information on the organization and on the work of a CA. Secondly, semi-structured interviews of about 30 to 60 minutes duration were conducted with CAs while they were on stand-by duty. Thirdly, after the interview each one was asked to complete a self-report questionnaire which contained scales, to be returned at a later stage. 2015-12-20T15:38:48Z 2015-12-20T15:38:48Z 1989 Master Thesis Masters MA http://hdl.handle.net/11427/15870 eng application/pdf Department of Psychology Faculty of Humanities University of Cape Town |
| spellingShingle | Job stress Flight attendants Industrial and Organizational Psychology Tilley, Gail Stress, wellness and subordinate service roles in female cabin attendants |
| thesis_degree_str | Master's |
| title | Stress, wellness and subordinate service roles in female cabin attendants |
| title_full | Stress, wellness and subordinate service roles in female cabin attendants |
| title_fullStr | Stress, wellness and subordinate service roles in female cabin attendants |
| title_full_unstemmed | Stress, wellness and subordinate service roles in female cabin attendants |
| title_short | Stress, wellness and subordinate service roles in female cabin attendants |
| title_sort | stress wellness and subordinate service roles in female cabin attendants |
| topic | Job stress Flight attendants Industrial and Organizational Psychology |
| url | http://hdl.handle.net/11427/15870 |
| work_keys_str_mv | AT tilleygail stresswellnessandsubordinateservicerolesinfemalecabinattendants |