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Development of an integrated performance appraisal system for truck drivers in the wine trade
Bibliography: pages 224-231.
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| Other Authors: | |
| Format: | Thesis |
| Language: | English |
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Department of Psychology
2015
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| _version_ | 1867613500996583424 |
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| access_status_str | Open Access |
| author | Whitehead, Peter Edwin Arthur |
| author2 | Kellerman, A M |
| author_browse | Kellerman, A M Whitehead, Peter Edwin Arthur |
| author_facet | Kellerman, A M Whitehead, Peter Edwin Arthur |
| author_sort | Whitehead, Peter Edwin Arthur |
| collection | Thesis |
| description | Bibliography: pages 224-231. |
| format | Thesis |
| id | oai:open.uct.ac.za:11427/15872 |
| institution | University of Cape Town (South Africa) |
| language | eng |
| last_indexed | 2026-06-10T12:37:08.874Z |
| license_str | Not specified — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UCTD — University of Cape Town Open Access Repository |
| publishDate | 2015 |
| publishDateRange | 2015 |
| publishDateSort | 2015 |
| publisher | Department of Psychology |
| publisherStr | Department of Psychology |
| record_format | dspace |
| source_str | UCTD — University of Cape Town Open Access Repository |
| spelling | oai:open.uct.ac.za:11427/15872 Development of an integrated performance appraisal system for truck drivers in the wine trade Whitehead, Peter Edwin Arthur Kellerman, A M Industrial Psychology Bibliography: pages 224-231. The purpose of this study was to develop a performance appraisal system for truck drivers in a wine manufacturing organization. One of the objectives of the system developed, was to improve the performance of the truck drivers. The sample involved in this study consisted of 80 truck drivers and six transport foremen. A preliminary study was done to determine the satisfaction of the drivers with the previous appraisal system. A need for a new performance appraisal system was established and it was therefore decided to develop a new performance appraisal system for the truck drivers in the Transport Department of the organization. A literature review indicated that the most suitable appraisal system for this specific situation was the behavioural observation scale (BOS). A job analysis of the truck driver's job was done, critical incidents were collected and behavioural dimensions were defined. This resulted in the final behavioural observation scale consisting of 37 behavioural items. The reliability of the appraisal instrument determined by Cronbach's coefficient alpha, was .98. An effort was made to achieve both content and face validity for the BOS. To determine whether the performance of the truck drivers did increase as a result of the new appraisal system, an experimental and control group were defined. Their performance was appraised three times at three-monthly intervals with the BOS. The experimental group received feedback on its performance, which included setting goals to be achieved by the next appraisal. The drivers in the control group were unaware of the fact that their performance was being appraised. To determine whether the performance of the drivers in the experimental group had improved, planned comparisons were done. There was a substantial improvement in performance amongst the experimental group, whilst the control group's performance remained unchanged. It was concluded that the intervention was successful. The use of a behavioural approach to performance linked with adequate feedback made a major contribution to the efficiency of these truck drivers as well as to their interaction with their supervisors, the transport foremen. 2015-12-20T15:38:51Z 2015-12-20T15:38:51Z 1986 Master Thesis Masters MSocSc http://hdl.handle.net/11427/15872 eng application/pdf Department of Psychology Faculty of Humanities University of Cape Town |
| spellingShingle | Industrial Psychology Whitehead, Peter Edwin Arthur Development of an integrated performance appraisal system for truck drivers in the wine trade |
| thesis_degree_str | Master's |
| title | Development of an integrated performance appraisal system for truck drivers in the wine trade |
| title_full | Development of an integrated performance appraisal system for truck drivers in the wine trade |
| title_fullStr | Development of an integrated performance appraisal system for truck drivers in the wine trade |
| title_full_unstemmed | Development of an integrated performance appraisal system for truck drivers in the wine trade |
| title_short | Development of an integrated performance appraisal system for truck drivers in the wine trade |
| title_sort | development of an integrated performance appraisal system for truck drivers in the wine trade |
| topic | Industrial Psychology |
| url | http://hdl.handle.net/11427/15872 |
| work_keys_str_mv | AT whiteheadpeteredwinarthur developmentofanintegratedperformanceappraisalsystemfortruckdriversinthewinetrade |