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The challenges of evaluating business benefits of Information Systems Investments
The complexity of evaluating business benefits of Information Systems (IS) Investments stems from the aggregation of business benefits at organisational level, making the correlation of business benefits and IS Investments challenging to ascertain. In an attempt to resolve these correlation challeng...
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| Other Authors: | |
| Format: | Thesis |
| Language: | English |
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Department of Information Systems
2017
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| _version_ | 1867613157485182976 |
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| access_status_str | Open Access |
| author | Khumalo, Nomusa |
| author2 | Chigona, Wallace |
| author_browse | Chigona, Wallace Khumalo, Nomusa |
| author_facet | Chigona, Wallace Khumalo, Nomusa |
| author_sort | Khumalo, Nomusa |
| collection | Thesis |
| description | The complexity of evaluating business benefits of Information Systems (IS) Investments stems from the aggregation of business benefits at organisational level, making the correlation of business benefits and IS Investments challenging to ascertain. In an attempt to resolve these correlation challenges, Resource-based Theory was applied to distil drivers of business value of IS investments at process, rather than organisational level. The study employs a qualitative single case study method to promote a shared understanding of the challenges thus faced by practitioners. The findings demonstrate that the extent to which IS capabilities are embedded in business processes further requires disciplined effort and cost to attribute their investment value to business. Thus, the realisation of the business benefits of IS enabled processes was found to be influenced by four key factors; the governance applied to mitigate the risk that would undermine that value, the value judgements made based on accumulated knowledge from prior evaluation challenges; the intricate links between an organisation's IS investment culture and its motivational drivers for what, how and when evaluation should be conducted, and the underlying organisational structures within which those business processes occurred. |
| format | Thesis |
| id | oai:open.uct.ac.za:11427/24899 |
| institution | University of Cape Town (South Africa) |
| language | eng |
| last_indexed | 2026-06-10T12:31:41.113Z |
| license_str | Not specified — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UCTD — University of Cape Town Open Access Repository |
| publishDate | 2017 |
| publishDateRange | 2017 |
| publishDateSort | 2017 |
| publisher | Department of Information Systems |
| publisherStr | Department of Information Systems |
| record_format | dspace |
| source_str | UCTD — University of Cape Town Open Access Repository |
| spelling | oai:open.uct.ac.za:11427/24899 The challenges of evaluating business benefits of Information Systems Investments Khumalo, Nomusa Chigona, Wallace Information Systems The complexity of evaluating business benefits of Information Systems (IS) Investments stems from the aggregation of business benefits at organisational level, making the correlation of business benefits and IS Investments challenging to ascertain. In an attempt to resolve these correlation challenges, Resource-based Theory was applied to distil drivers of business value of IS investments at process, rather than organisational level. The study employs a qualitative single case study method to promote a shared understanding of the challenges thus faced by practitioners. The findings demonstrate that the extent to which IS capabilities are embedded in business processes further requires disciplined effort and cost to attribute their investment value to business. Thus, the realisation of the business benefits of IS enabled processes was found to be influenced by four key factors; the governance applied to mitigate the risk that would undermine that value, the value judgements made based on accumulated knowledge from prior evaluation challenges; the intricate links between an organisation's IS investment culture and its motivational drivers for what, how and when evaluation should be conducted, and the underlying organisational structures within which those business processes occurred. 2017-08-18T14:15:25Z 2017-08-18T14:15:25Z 2017 Master Thesis Masters MCom http://hdl.handle.net/11427/24899 eng Department of Information Systems Faculty of Commerce University of Cape Town |
| spellingShingle | Information Systems Khumalo, Nomusa The challenges of evaluating business benefits of Information Systems Investments |
| thesis_degree_str | Master's |
| title | The challenges of evaluating business benefits of Information Systems Investments |
| title_full | The challenges of evaluating business benefits of Information Systems Investments |
| title_fullStr | The challenges of evaluating business benefits of Information Systems Investments |
| title_full_unstemmed | The challenges of evaluating business benefits of Information Systems Investments |
| title_short | The challenges of evaluating business benefits of Information Systems Investments |
| title_sort | challenges of evaluating business benefits of information systems investments |
| topic | Information Systems |
| url | http://hdl.handle.net/11427/24899 |
| work_keys_str_mv | AT khumalonomusa thechallengesofevaluatingbusinessbenefitsofinformationsystemsinvestments AT khumalonomusa challengesofevaluatingbusinessbenefitsofinformationsystemsinvestments |