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Developing consumption feedback principles for monthly utility bills informed by behavioural economics: evidence from controlled experiments
Better feedback principles for the utility bills in South Africa need to be developed. Utility providers might be able to "nudge" consumers towards more desirable consumption patterns by delivering simpler and better feedback informed by applied behavioural sciences. Two sets of controlled experimen...
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| Format: | Thesis |
| Language: | English |
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School of Economics
2017
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