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Case mix and workload of patients seen at three private emergency centres in Cape Town, South Africa

Objectives: To determine the case mix and workload of patients presenting to three private emergency centres in Cape Town Design: A Prospective cross sectional observational study was undertaken Setting and subjects: A convenience sample of all prospective patients that presented to three private em...

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Main Author: Moolla, Zuraida
Other Authors: Welzel, Tyson
Format: Thesis
Language:English
Published: Division of Emergency Medicine 2017
Subjects:
Emergency Medicine
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access_status_str Open Access
author Moolla, Zuraida
author2 Welzel, Tyson
author_browse Moolla, Zuraida
Welzel, Tyson
author_facet Welzel, Tyson
Moolla, Zuraida
author_sort Moolla, Zuraida
collection Thesis
description Objectives: To determine the case mix and workload of patients presenting to three private emergency centres in Cape Town Design: A Prospective cross sectional observational study was undertaken Setting and subjects: A convenience sample of all prospective patients that presented to three private emergency centres namely Melomed Gatesville, Melomed Bellville and Melomed Mitchell's plain during the month of September 2013 The outcome measures included the following:- ● Determining basic metrics across all three units over study time ● Determining the triage parameters for patients sampled across three units ● Direct time study of patients through unit ● Determining Doctor to patient workloads ● Determining Nurse to patient workloads ● Determining average number of patients receiving special investigations Results: Third party funding was responsible for 91 % of patients seen. The patient profiles consisted primarily of lower acuity presentations. There were clear peaks of attendance with lower acuity presentations decreasing after 10 pm. The majority of patients were discharged and very few required specialist follow up. Conclusions: This study provides valuable information with regards to private emergency centres in the predominantly low income and low socio economic sectors of the Western Cape, Cape town thus allowing a greater focus on the operational aspects of Emergency Centres In these areas and to assist with future planning of the management and running of similar Emergency Centres.
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institution University of Cape Town (South Africa)
language eng
last_indexed 2026-06-10T12:53:20.202Z
license_str Not specified — see source repository
provenance_str_mv Harvested via OAI-PMH from UCTD — University of Cape Town Open Access Repository
publishDate 2017
publishDateRange 2017
publishDateSort 2017
publisher Division of Emergency Medicine
publisherStr Division of Emergency Medicine
record_format dspace
source_str UCTD — University of Cape Town Open Access Repository
spelling oai:open.uct.ac.za:11427/25467 Case mix and workload of patients seen at three private emergency centres in Cape Town, South Africa Moolla, Zuraida Welzel, Tyson Emergency Medicine Objectives: To determine the case mix and workload of patients presenting to three private emergency centres in Cape Town Design: A Prospective cross sectional observational study was undertaken Setting and subjects: A convenience sample of all prospective patients that presented to three private emergency centres namely Melomed Gatesville, Melomed Bellville and Melomed Mitchell's plain during the month of September 2013 The outcome measures included the following:- ● Determining basic metrics across all three units over study time ● Determining the triage parameters for patients sampled across three units ● Direct time study of patients through unit ● Determining Doctor to patient workloads ● Determining Nurse to patient workloads ● Determining average number of patients receiving special investigations Results: Third party funding was responsible for 91 % of patients seen. The patient profiles consisted primarily of lower acuity presentations. There were clear peaks of attendance with lower acuity presentations decreasing after 10 pm. The majority of patients were discharged and very few required specialist follow up. Conclusions: This study provides valuable information with regards to private emergency centres in the predominantly low income and low socio economic sectors of the Western Cape, Cape town thus allowing a greater focus on the operational aspects of Emergency Centres In these areas and to assist with future planning of the management and running of similar Emergency Centres. 2017-10-02T13:01:18Z 2017-10-02T13:01:18Z 2017 Master Thesis Masters MPhil http://hdl.handle.net/11427/25467 eng application/pdf Division of Emergency Medicine Faculty of Health Sciences University of Cape Town
spellingShingle Emergency Medicine
Moolla, Zuraida
Case mix and workload of patients seen at three private emergency centres in Cape Town, South Africa
thesis_degree_str Master's
title Case mix and workload of patients seen at three private emergency centres in Cape Town, South Africa
title_full Case mix and workload of patients seen at three private emergency centres in Cape Town, South Africa
title_fullStr Case mix and workload of patients seen at three private emergency centres in Cape Town, South Africa
title_full_unstemmed Case mix and workload of patients seen at three private emergency centres in Cape Town, South Africa
title_short Case mix and workload of patients seen at three private emergency centres in Cape Town, South Africa
title_sort case mix and workload of patients seen at three private emergency centres in cape town south africa
topic Emergency Medicine
url http://hdl.handle.net/11427/25467
work_keys_str_mv AT moollazuraida casemixandworkloadofpatientsseenatthreeprivateemergencycentresincapetownsouthafrica

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