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Quality management in a private speech-language therapy practice
This study investigated the principles of quality management and their application to a private speech-language therapy practice. The history of quality management and the development of quality management in industry and health care services were reviewed. Quality was defined in terms of the contex...
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| Format: | Thesis |
| Language: | English |
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Division of Communication Sciences and Disorders
2017
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| _version_ | 1867614357738749952 |
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| access_status_str | Open Access |
| author | Klop, Daleen |
| author2 | Tuomi, Seppo K |
| author_browse | Klop, Daleen Tuomi, Seppo K |
| author_facet | Tuomi, Seppo K Klop, Daleen |
| author_sort | Klop, Daleen |
| collection | Thesis |
| description | This study investigated the principles of quality management and their application to a private speech-language therapy practice. The history of quality management and the development of quality management in industry and health care services were reviewed. Quality was defined in terms of the context of the author's private speech-language therapy practice and a working definition of quality was developed. The principles in the development of a quality management programme were described. These principles were used to develop and implement a quality management programme in the author's private speech-language therapy practice. Financial management and client satisfaction were selected as strategic quality factors in the initial stages of the quality management programme. Practice policies were revised to establish success criteria and to measure the practice's conformance to these criteria. The quality management programme enabled the author to improve the quality and effectiveness of her practice's financial management system and to demonstrate the client-centered orientation of the practice by implementing client satisfaction as a quality indicator. |
| format | Thesis |
| id | oai:open.uct.ac.za:11427/26577 |
| institution | University of Cape Town (South Africa) |
| language | eng |
| last_indexed | 2026-06-10T12:50:45.927Z |
| license_str | Not specified — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UCTD — University of Cape Town Open Access Repository |
| publishDate | 2017 |
| publishDateRange | 2017 |
| publishDateSort | 2017 |
| publisher | Division of Communication Sciences and Disorders |
| publisherStr | Division of Communication Sciences and Disorders |
| record_format | dspace |
| source_str | UCTD — University of Cape Town Open Access Repository |
| spelling | oai:open.uct.ac.za:11427/26577 Quality management in a private speech-language therapy practice Klop, Daleen Tuomi, Seppo K Speech and Language Pathology This study investigated the principles of quality management and their application to a private speech-language therapy practice. The history of quality management and the development of quality management in industry and health care services were reviewed. Quality was defined in terms of the context of the author's private speech-language therapy practice and a working definition of quality was developed. The principles in the development of a quality management programme were described. These principles were used to develop and implement a quality management programme in the author's private speech-language therapy practice. Financial management and client satisfaction were selected as strategic quality factors in the initial stages of the quality management programme. Practice policies were revised to establish success criteria and to measure the practice's conformance to these criteria. The quality management programme enabled the author to improve the quality and effectiveness of her practice's financial management system and to demonstrate the client-centered orientation of the practice by implementing client satisfaction as a quality indicator. 2017-12-12T14:22:44Z 2017-12-12T14:22:44Z 1998 Master Thesis Masters MSc (Med) http://hdl.handle.net/11427/26577 eng application/pdf Division of Communication Sciences and Disorders Faculty of Health Sciences University of Cape Town |
| spellingShingle | Speech and Language Pathology Klop, Daleen Quality management in a private speech-language therapy practice |
| thesis_degree_str | Master's |
| title | Quality management in a private speech-language therapy practice |
| title_full | Quality management in a private speech-language therapy practice |
| title_fullStr | Quality management in a private speech-language therapy practice |
| title_full_unstemmed | Quality management in a private speech-language therapy practice |
| title_short | Quality management in a private speech-language therapy practice |
| title_sort | quality management in a private speech language therapy practice |
| topic | Speech and Language Pathology |
| url | http://hdl.handle.net/11427/26577 |
| work_keys_str_mv | AT klopdaleen qualitymanagementinaprivatespeechlanguagetherapypractice |