Full Text Available
Note: Clicking the button above will open the full text document at the original institutional repository in a new window.
The Nature of Customer Entitlement in Fine-Dining Restaurants: A Qualitative Study of Waitstaff Perspectives
The purpose of this study was to explore the nature of customer entitlement from the perspective of fine-dining waitstaff in South Africa. A power imbalance between customers and waitstaff is especially likely in restaurant environments because of the expectations of customer acquiescence and the no...
Saved in:
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Thesis |
| Language: | English |
| Published: |
Organisational Psychology
2020
|
| Subjects: | |
| Tags: |
No Tags, Be the first to tag this record!
|
Similar Items: The Nature of Customer Entitlement in Fine-Dining Restaurants: A Qualitative Study of Waitstaff Perspectives
- Young adults’ satisfaction regarding their dining experience in casual dining restaurants in Hatfield, Pretoria
- A qualitative study of team-based self-management in a Southern African organization
- Experiences of breastfeeding support at work: A qualitative study among clothing factory workers in South Africa
- Organisational commitment and its consequences : a qualitative study amongst South African information technology professionals
- "Sustainability of behaviour" : a qualitative study of employees in a financial services organisation
- A qualitative investigation into the experiences of retrenchment survivors : a case study of employees at a South African alcoholic beverage company