Full Text Available
Note: Clicking the button above will open the full text document at the original institutional repository in a new window.
An investigation into the interaction between potential building clients and construction professionals
This research investigates the interaction process between building clients and construction professionals. The context of the interaction is the first meeting between the parties to discuss a potential construction project. The objective of the research was to determine whether clients, with differ...
Saved in:
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Thesis |
| Language: | English |
| Published: |
Department of Construction Economics and Management
2020
|
| Subjects: | |
| Tags: |
No Tags, Be the first to tag this record!
|
| _version_ | 1867613332764098560 |
|---|---|
| access_status_str | Open Access |
| author | Gameson, R N |
| author2 | Bennett, John |
| author_browse | Bennett, John Gameson, R N |
| author_facet | Bennett, John Gameson, R N |
| author_sort | Gameson, R N |
| collection | Thesis |
| description | This research investigates the interaction process between building clients and construction professionals. The context of the interaction is the first meeting between the parties to discuss a potential construction project. The objective of the research was to determine whether clients, with differing levels of construction experience, and construction professionals, from different disciplines (architects, quantity surveyors, consulting engineers and contractors), exhibit distinctive interaction characteristics, both in terms of how they interact and the subject matter of their interactions.
In order to test a number of hypotheses about the interactions an experimental procedure was developed. This involved arranging a series of interviews between the different client types and the construction professionals. 44 interviews were conducted with each one being recorded and then transcribed. Additional data was collected in the form of participant questionnaires and personality tests. Transcripts were coded using systems developed for this investigation, using measures of nature of interaction and subject matter. Processing and analysis of the data was conducted using ethnographic computer software and programs written specifically for this research project. A database was created from the interview data which allows selective retrieval of segments of interviews. The database comprises of approximately 215,000 words, with 58,000 codes assigned to text segments. The results of the analysis are presented in both quantitative and qualitative forms, and show that there are significant differences in the interactions. In interviews between inexperienced clients and professionals the professionals make the greater contributions, dominating the clients. There is a reversal of the roles when experienced clients interact with professionals, with the clients assuming the dominant position. In addition the results show that in interviews between inexperienced clients and professionals, the four professional disciplines emphasis different factors. All professionals raise issues relating to primary factors such as time, cost and quality. However, the discussion of other building factors was more specific to a particular professional discipline. Finally, the research also concluded that the element of personality differences in interviews was an influential factor in determining whether their outcome was perceived as successful by the participants. |
| format | Thesis |
| id | oai:open.uct.ac.za:11427/31868 |
| institution | University of Cape Town (South Africa) |
| language | eng |
| last_indexed | 2026-06-10T12:34:27.383Z |
| license_str | Not specified — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UCTD — University of Cape Town Open Access Repository |
| publishDate | 2020 |
| publishDateRange | 2020 |
| publishDateSort | 2020 |
| publisher | Department of Construction Economics and Management |
| publisherStr | Department of Construction Economics and Management |
| record_format | dspace |
| source_str | UCTD — University of Cape Town Open Access Repository |
| spelling | oai:open.uct.ac.za:11427/31868 An investigation into the interaction between potential building clients and construction professionals Gameson, R N Bennett, John construction professionals building clients construction projects relationships This research investigates the interaction process between building clients and construction professionals. The context of the interaction is the first meeting between the parties to discuss a potential construction project. The objective of the research was to determine whether clients, with differing levels of construction experience, and construction professionals, from different disciplines (architects, quantity surveyors, consulting engineers and contractors), exhibit distinctive interaction characteristics, both in terms of how they interact and the subject matter of their interactions. In order to test a number of hypotheses about the interactions an experimental procedure was developed. This involved arranging a series of interviews between the different client types and the construction professionals. 44 interviews were conducted with each one being recorded and then transcribed. Additional data was collected in the form of participant questionnaires and personality tests. Transcripts were coded using systems developed for this investigation, using measures of nature of interaction and subject matter. Processing and analysis of the data was conducted using ethnographic computer software and programs written specifically for this research project. A database was created from the interview data which allows selective retrieval of segments of interviews. The database comprises of approximately 215,000 words, with 58,000 codes assigned to text segments. The results of the analysis are presented in both quantitative and qualitative forms, and show that there are significant differences in the interactions. In interviews between inexperienced clients and professionals the professionals make the greater contributions, dominating the clients. There is a reversal of the roles when experienced clients interact with professionals, with the clients assuming the dominant position. In addition the results show that in interviews between inexperienced clients and professionals, the four professional disciplines emphasis different factors. All professionals raise issues relating to primary factors such as time, cost and quality. However, the discussion of other building factors was more specific to a particular professional discipline. Finally, the research also concluded that the element of personality differences in interviews was an influential factor in determining whether their outcome was perceived as successful by the participants. 2020-05-14T10:03:06Z 2020-05-14T10:03:06Z 1992 2020-04-20T07:59:41Z Doctoral Thesis Doctoral https://hdl.handle.net/11427/31868 eng application/pdf Department of Construction Economics and Management Faculty of Engineering and the Built Environment |
| spellingShingle | construction professionals building clients construction projects relationships Gameson, R N An investigation into the interaction between potential building clients and construction professionals |
| thesis_degree_str | Doctoral |
| title | An investigation into the interaction between potential building clients and construction professionals |
| title_full | An investigation into the interaction between potential building clients and construction professionals |
| title_fullStr | An investigation into the interaction between potential building clients and construction professionals |
| title_full_unstemmed | An investigation into the interaction between potential building clients and construction professionals |
| title_short | An investigation into the interaction between potential building clients and construction professionals |
| title_sort | investigation into the interaction between potential building clients and construction professionals |
| topic | construction professionals building clients construction projects relationships |
| url | https://hdl.handle.net/11427/31868 |
| work_keys_str_mv | AT gamesonrn aninvestigationintotheinteractionbetweenpotentialbuildingclientsandconstructionprofessionals AT gamesonrn investigationintotheinteractionbetweenpotentialbuildingclientsandconstructionprofessionals |