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The adoption of electronic banking in Namibia: The case of small and medium enterprises
Electronic (internet and mobile) banking is inevitably the future way of banking across all market spectrum in Namibia. Although most business categories have migrated to the technological banking, small and medium enterprises (SME) business operator are still utilising the conventional and traditio...
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| Format: | Thesis |
| Language: | English |
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Graduate School of Business (GSB)
2020
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| _version_ | 1867613187781689344 |
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| access_status_str | Open Access |
| author | Nuuyoma, Thomas |
| author2 | Alhassan, Abdul Latif |
| author_browse | Alhassan, Abdul Latif Nuuyoma, Thomas |
| author_facet | Alhassan, Abdul Latif Nuuyoma, Thomas |
| author_sort | Nuuyoma, Thomas |
| collection | Thesis |
| description | Electronic (internet and mobile) banking is inevitably the future way of banking across all market spectrum in Namibia. Although most business categories have migrated to the technological banking, small and medium enterprises (SME) business operator are still utilising the conventional and traditional method of banking particularly those in the least developed area of the country. The objective of this research is to study and assess the factors that influence the behavioural intention to use and actual usage of electronic (mobile and internet) banking services among SMEs in Namibia. This study utilizes quantitative approach by administering survey questionnaires to collect data from the targeted sample of 132 SMEs in three towns of Otjiwarongo, Oshakati and Outapi. The study has used structured questionnaires based on the UTAUT2 model to assess and provide answers to the factors that affect the behavioral intention to use and usage behaviour of mobile and internet banking. The data were analysed using confirmatory factor analysis to examine the reliability, composite reliability and average variances explained of the constructs assessed. Finally, ordinary least squares and logistic regression techniques were employed to identify the explanatory of behavioural intention to use and usage behaviour of electronic banking services. From the analysis, the results shows that factors such as performance and effort expectancy, social influence and facilitating conditions influence the acceptance of the banking technologies however habit has been found to have a considerable prediction power in explaining the behavioural intention to use internet and mobile banking among SMEs in Namibia to adopt the electronic banking while facilitating condition and habit are the strongest drivers of the acceptance of technology in the consumer settings. The study provides practical recommendations and challenges to banks, regulator and mobile operator to develop alternative strategies to absorb the SME sector into the new banking platform. |
| format | Thesis |
| id | oai:open.uct.ac.za:11427/32356 |
| institution | University of Cape Town (South Africa) |
| language | eng |
| last_indexed | 2026-06-10T12:32:09.918Z |
| license_str | Not specified — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UCTD — University of Cape Town Open Access Repository |
| publishDate | 2020 |
| publishDateRange | 2020 |
| publishDateSort | 2020 |
| publisher | Graduate School of Business (GSB) |
| publisherStr | Graduate School of Business (GSB) |
| record_format | dspace |
| source_str | UCTD — University of Cape Town Open Access Repository |
| spelling | oai:open.uct.ac.za:11427/32356 The adoption of electronic banking in Namibia: The case of small and medium enterprises Nuuyoma, Thomas Alhassan, Abdul Latif Development Finance Electronic (internet and mobile) banking is inevitably the future way of banking across all market spectrum in Namibia. Although most business categories have migrated to the technological banking, small and medium enterprises (SME) business operator are still utilising the conventional and traditional method of banking particularly those in the least developed area of the country. The objective of this research is to study and assess the factors that influence the behavioural intention to use and actual usage of electronic (mobile and internet) banking services among SMEs in Namibia. This study utilizes quantitative approach by administering survey questionnaires to collect data from the targeted sample of 132 SMEs in three towns of Otjiwarongo, Oshakati and Outapi. The study has used structured questionnaires based on the UTAUT2 model to assess and provide answers to the factors that affect the behavioral intention to use and usage behaviour of mobile and internet banking. The data were analysed using confirmatory factor analysis to examine the reliability, composite reliability and average variances explained of the constructs assessed. Finally, ordinary least squares and logistic regression techniques were employed to identify the explanatory of behavioural intention to use and usage behaviour of electronic banking services. From the analysis, the results shows that factors such as performance and effort expectancy, social influence and facilitating conditions influence the acceptance of the banking technologies however habit has been found to have a considerable prediction power in explaining the behavioural intention to use internet and mobile banking among SMEs in Namibia to adopt the electronic banking while facilitating condition and habit are the strongest drivers of the acceptance of technology in the consumer settings. The study provides practical recommendations and challenges to banks, regulator and mobile operator to develop alternative strategies to absorb the SME sector into the new banking platform. 2020-11-02T10:33:20Z 2020-11-02T10:33:20Z 2020 2020-11-02T10:32:42Z Master Thesis Masters MCOM http://hdl.handle.net/11427/32356 eng application/pdf Graduate School of Business (GSB) Faculty of Commerce |
| spellingShingle | Development Finance Nuuyoma, Thomas The adoption of electronic banking in Namibia: The case of small and medium enterprises |
| thesis_degree_str | Master's |
| title | The adoption of electronic banking in Namibia: The case of small and medium enterprises |
| title_full | The adoption of electronic banking in Namibia: The case of small and medium enterprises |
| title_fullStr | The adoption of electronic banking in Namibia: The case of small and medium enterprises |
| title_full_unstemmed | The adoption of electronic banking in Namibia: The case of small and medium enterprises |
| title_short | The adoption of electronic banking in Namibia: The case of small and medium enterprises |
| title_sort | adoption of electronic banking in namibia the case of small and medium enterprises |
| topic | Development Finance |
| url | http://hdl.handle.net/11427/32356 |
| work_keys_str_mv | AT nuuyomathomas theadoptionofelectronicbankinginnamibiathecaseofsmallandmediumenterprises AT nuuyomathomas adoptionofelectronicbankinginnamibiathecaseofsmallandmediumenterprises |