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Investigating cyber-loafing in South African organisations: the role of theory of planned behaviour
Organisations are increasingly becoming aware of employees' internet use for nonwork- related activities, a phenomenon known as cyber-loafing. This poses a problem for organisations as both employee and organisational productivity are negatively impacted. Cyber-loafing is a fairly nascent concept wi...
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| Format: | Thesis |
| Language: | English |
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University of Cape Town
2021
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| _version_ | 1867613760551649280 |
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| access_status_str | Open Access |
| author | Werner, Jenna |
| author2 | Mulenga, Chao Nkhungulu |
| author_browse | Mulenga, Chao Nkhungulu Werner, Jenna |
| author_facet | Mulenga, Chao Nkhungulu Werner, Jenna |
| author_sort | Werner, Jenna |
| collection | Thesis |
| description | Organisations are increasingly becoming aware of employees' internet use for nonwork- related activities, a phenomenon known as cyber-loafing. This poses a problem for organisations as both employee and organisational productivity are negatively impacted. Cyber-loafing is a fairly nascent concept within the Counterproductive Work Behaviour (CWB) literature, given the recent rise in technological advancements. Employees who engage in cyber-loafing divert their energy and attention away from work for prolonged periods of time, which is classified as a withdrawal behaviour under the CWB typology. The Theory of Planned Behaviour (TPB) has previously been shown to explain other CWBs, such as time theft and cyber-loafing. Due to the internet's ubiquitous nature in South African organisations and lack of research on cyber-loafing in South Africa, the objective of this study was to investigate cyber-loafing amongst administrative support staff in South African organisations using TPB. An explanatory cross-sectional descriptive research design was used. Data was collected using both online and hardcopy surveys yielding 92 participants from employees that provide administrative assistance in various organisations. In this sample, 89% of respondents were female and 11% were male, whilst 92% were employed full-time and 5% part-time. The results showed that only descriptive and prescriptive norms and attitude towards cyber-loafing predicted intention and cyber-loafing. Differing from previous research, intention mediated the relationship between attitude and cyber-loafing only. The results show that organisations could develop interventions targeted at descriptive and prescriptive norms to reduce cyber-loafing behaviour and by influencing attitudes around cyber-loafing, organisations could influence cyber-loafing intention and behaviour. Based on these results, suggestions for further research are proposed. |
| format | Thesis |
| id | oai:open.uct.ac.za:11427/32527 |
| institution | University of Cape Town (South Africa) |
| language | eng |
| last_indexed | 2026-06-10T12:41:16.405Z |
| license_str | Not specified — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UCTD — University of Cape Town Open Access Repository |
| publishDate | 2021 |
| publishDateRange | 2021 |
| publishDateSort | 2021 |
| publisher | University of Cape Town |
| publisherStr | University of Cape Town |
| record_format | dspace |
| source_str | UCTD — University of Cape Town Open Access Repository |
| spelling | oai:open.uct.ac.za:11427/32527 Investigating cyber-loafing in South African organisations: the role of theory of planned behaviour Werner, Jenna Mulenga, Chao Nkhungulu Organisational Psychology Organisations are increasingly becoming aware of employees' internet use for nonwork- related activities, a phenomenon known as cyber-loafing. This poses a problem for organisations as both employee and organisational productivity are negatively impacted. Cyber-loafing is a fairly nascent concept within the Counterproductive Work Behaviour (CWB) literature, given the recent rise in technological advancements. Employees who engage in cyber-loafing divert their energy and attention away from work for prolonged periods of time, which is classified as a withdrawal behaviour under the CWB typology. The Theory of Planned Behaviour (TPB) has previously been shown to explain other CWBs, such as time theft and cyber-loafing. Due to the internet's ubiquitous nature in South African organisations and lack of research on cyber-loafing in South Africa, the objective of this study was to investigate cyber-loafing amongst administrative support staff in South African organisations using TPB. An explanatory cross-sectional descriptive research design was used. Data was collected using both online and hardcopy surveys yielding 92 participants from employees that provide administrative assistance in various organisations. In this sample, 89% of respondents were female and 11% were male, whilst 92% were employed full-time and 5% part-time. The results showed that only descriptive and prescriptive norms and attitude towards cyber-loafing predicted intention and cyber-loafing. Differing from previous research, intention mediated the relationship between attitude and cyber-loafing only. The results show that organisations could develop interventions targeted at descriptive and prescriptive norms to reduce cyber-loafing behaviour and by influencing attitudes around cyber-loafing, organisations could influence cyber-loafing intention and behaviour. Based on these results, suggestions for further research are proposed. 2021-01-15T09:53:10Z 2021-01-15T09:53:10Z 2020 Master Thesis Masters MCom http://hdl.handle.net/11427/32527 eng application/pdf University of Cape Town Organisational Psychology Faculty of Commerce |
| spellingShingle | Organisational Psychology Werner, Jenna Investigating cyber-loafing in South African organisations: the role of theory of planned behaviour |
| thesis_degree_str | Master's |
| title | Investigating cyber-loafing in South African organisations: the role of theory of planned behaviour |
| title_full | Investigating cyber-loafing in South African organisations: the role of theory of planned behaviour |
| title_fullStr | Investigating cyber-loafing in South African organisations: the role of theory of planned behaviour |
| title_full_unstemmed | Investigating cyber-loafing in South African organisations: the role of theory of planned behaviour |
| title_short | Investigating cyber-loafing in South African organisations: the role of theory of planned behaviour |
| title_sort | investigating cyber loafing in south african organisations the role of theory of planned behaviour |
| topic | Organisational Psychology |
| url | http://hdl.handle.net/11427/32527 |
| work_keys_str_mv | AT wernerjenna investigatingcyberloafinginsouthafricanorganisationstheroleoftheoryofplannedbehaviour |