Full Text Available
Note: Clicking the button above will open the full text document at the original institutional repository in a new window.
Critical success factors, mechanisms, and information technology project success: a case study of a data migration project in a large South African organisation
Background: There are numerous studies in the Information Technology (IT) field on IT project success and/or failure and reasons thereof. There is much discussion about what constitutes IT project success and the main determinants are generally a subjective matter. Several studies address critical s...
Saved in:
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Thesis |
| Language: | English |
| Published: |
Department of Information Systems
2021
|
| Subjects: | |
| Tags: |
No Tags, Be the first to tag this record!
|
| _version_ | 1867613215259623424 |
|---|---|
| access_status_str | Open Access |
| author | Krakri, Akhona |
| author2 | Brown, Irwin |
| author_browse | Brown, Irwin Krakri, Akhona |
| author_facet | Brown, Irwin Krakri, Akhona |
| author_sort | Krakri, Akhona |
| collection | Thesis |
| description | Background: There are numerous studies in the Information Technology (IT) field on IT project success and/or failure and reasons thereof. There is much discussion about what constitutes IT project success and the main determinants are generally a subjective matter. Several studies address critical success factors and some address success criteria about IT projects. However, the combination of mechanisms, success criteria, and critical success factors has not been adequately researched or widely addressed and hence the need to conduct this study which seeks to examine the aforementioned relationships and propose a modified model to explain the links among them. Objectives: The main objectives of this study are: 1) To identify and discuss the role played by success factors (input variables) in an IT project; 2) To identify and discuss the role played by success criteria (output variables) in an IT project; 3) To identify and discuss the role played by mechanisms (mediating variables) and impact thereof on an IT project; and 4) To identify, investigate and explore the interrelationships between the aforementioned constructs and how they impact the success of an IT project. Research Methodology/Approach: A modified model of the Black Box of IS Project Success Mechanisms was utilised to guide the data collection process. The model was based on three fundamental constructs developed from various sources of literature viz. success criteria, critical success factors, and mechanisms. The study made use of a single case study based on a data migration project which one of the major corporates in South Africa executed. The data migration project provides for a distinct type of IT project suitable to meet the study objectives. The data was collected through semi-structured interviews, and a thematic analysis was conducted to identify success factors, mechanisms, and IT project success criteria. Findings: The findings revealed that there are several success criteria measures viz. the traditional project management triangle (cost, scope and time), non-functional requirements, customer satisfaction, other stakeholders' requirements, quality assurance, organisational benefits, and learning and growth. Further, there are several critical success factors including project management factors, team-related factors, organisational factors, business process factors, and governance and risk factors. There are core mechanisms that are pivotal to the success of the IT project which includes project visibility, teamwork, and effective communication. |
| format | Thesis |
| id | oai:open.uct.ac.za:11427/32713 |
| institution | University of Cape Town (South Africa) |
| language | eng |
| last_indexed | 2026-06-10T12:32:36.207Z |
| license_str | Not specified — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UCTD — University of Cape Town Open Access Repository |
| publishDate | 2021 |
| publishDateRange | 2021 |
| publishDateSort | 2021 |
| publisher | Department of Information Systems |
| publisherStr | Department of Information Systems |
| record_format | dspace |
| source_str | UCTD — University of Cape Town Open Access Repository |
| spelling | oai:open.uct.ac.za:11427/32713 Critical success factors, mechanisms, and information technology project success: a case study of a data migration project in a large South African organisation Krakri, Akhona Brown, Irwin Technology (IT) information systems IT projects Background: There are numerous studies in the Information Technology (IT) field on IT project success and/or failure and reasons thereof. There is much discussion about what constitutes IT project success and the main determinants are generally a subjective matter. Several studies address critical success factors and some address success criteria about IT projects. However, the combination of mechanisms, success criteria, and critical success factors has not been adequately researched or widely addressed and hence the need to conduct this study which seeks to examine the aforementioned relationships and propose a modified model to explain the links among them. Objectives: The main objectives of this study are: 1) To identify and discuss the role played by success factors (input variables) in an IT project; 2) To identify and discuss the role played by success criteria (output variables) in an IT project; 3) To identify and discuss the role played by mechanisms (mediating variables) and impact thereof on an IT project; and 4) To identify, investigate and explore the interrelationships between the aforementioned constructs and how they impact the success of an IT project. Research Methodology/Approach: A modified model of the Black Box of IS Project Success Mechanisms was utilised to guide the data collection process. The model was based on three fundamental constructs developed from various sources of literature viz. success criteria, critical success factors, and mechanisms. The study made use of a single case study based on a data migration project which one of the major corporates in South Africa executed. The data migration project provides for a distinct type of IT project suitable to meet the study objectives. The data was collected through semi-structured interviews, and a thematic analysis was conducted to identify success factors, mechanisms, and IT project success criteria. Findings: The findings revealed that there are several success criteria measures viz. the traditional project management triangle (cost, scope and time), non-functional requirements, customer satisfaction, other stakeholders' requirements, quality assurance, organisational benefits, and learning and growth. Further, there are several critical success factors including project management factors, team-related factors, organisational factors, business process factors, and governance and risk factors. There are core mechanisms that are pivotal to the success of the IT project which includes project visibility, teamwork, and effective communication. 2021-01-27T13:43:38Z 2021-01-27T13:43:38Z 2020 2021-01-27T13:40:50Z Master Thesis Masters MCom http://hdl.handle.net/11427/32713 eng application/pdf Department of Information Systems Faculty of Commerce |
| spellingShingle | Technology (IT) information systems IT projects Krakri, Akhona Critical success factors, mechanisms, and information technology project success: a case study of a data migration project in a large South African organisation |
| thesis_degree_str | Master's |
| title | Critical success factors, mechanisms, and information technology project success: a case study of a data migration project in a large South African organisation |
| title_full | Critical success factors, mechanisms, and information technology project success: a case study of a data migration project in a large South African organisation |
| title_fullStr | Critical success factors, mechanisms, and information technology project success: a case study of a data migration project in a large South African organisation |
| title_full_unstemmed | Critical success factors, mechanisms, and information technology project success: a case study of a data migration project in a large South African organisation |
| title_short | Critical success factors, mechanisms, and information technology project success: a case study of a data migration project in a large South African organisation |
| title_sort | critical success factors mechanisms and information technology project success a case study of a data migration project in a large south african organisation |
| topic | Technology (IT) information systems IT projects |
| url | http://hdl.handle.net/11427/32713 |
| work_keys_str_mv | AT krakriakhona criticalsuccessfactorsmechanismsandinformationtechnologyprojectsuccessacasestudyofadatamigrationprojectinalargesouthafricanorganisation |