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A descriptive study of call centre complaints and their management in a Western Cape EMS
Introduction Emergency medical services (EMS) play a vital role in addressing the high burden of disease posed by emergency conditions in low-to-medium income countries and it is vital to ensure that EMS care is of a high quality. Complaints and their management are an important mechanism in address...
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| Format: | Thesis |
| Language: | English |
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Division of Emergency Medicine
2021
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