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Employee Perceptions of the Performance Appraisal Process in a Hospitality Organisation in Namibia
Performance appraisal is an essential tool for employee development and organisational success. The goal of performance management and performance appraisal is to help employees improve their skills and to find and address gaps in performance in the organisation. Employee perceptions of the fairness...
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| Other Authors: | |
| Format: | Thesis |
| Language: | English |
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School of Management Studies
2023
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| _version_ | 1867613229979533312 |
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| access_status_str | Open Access |
| author | Goliath, Marusca |
| author2 | de Kock, Francois |
| author_browse | Goliath, Marusca de Kock, Francois |
| author_facet | de Kock, Francois Goliath, Marusca |
| author_sort | Goliath, Marusca |
| collection | Thesis |
| description | Performance appraisal is an essential tool for employee development and organisational success. The goal of performance management and performance appraisal is to help employees improve their skills and to find and address gaps in performance in the organisation. Employee perceptions of the fairness of performance appraisal determine the success and sustainability of the performance management system. Generally, employees are more accepting of performance appraisals when they perceive the process to be fair and developmental. This study aimed to describe the different performance appraisal fairness perceptions of employees in a hospitality organisation in Namibia. Using the organisational justice approach, a structured performance appraisal questionnaire was used to survey employee perceptions. The electronic survey was sent to N = 94 employees who were undergoing appraisal and results were analysed and presented using descriptive statistics. The study found that 55% of respondents agreed that the performance review system was effective to indicate how an employee performed during the review period. Only 29% of the respondents disagreed that the review system provided a fair measure of an employee's performance. The study also found that 63% of employees agreed that their supervisors were reliable. Results suggested that generally employees perceived the performance appraisal system as fair, and that satisfaction with the appraisal is guided by perceptions of fairness. The managerial implications of these findings are that the management of the hospitality organization will need to invest resources – both financial and human – to ensure that the organization reaffirms the performance appraisal method used by the organization and that it remains favoured by the employees. |
| format | Thesis |
| id | oai:open.uct.ac.za:11427/37210 |
| institution | University of Cape Town (South Africa) |
| language | eng |
| last_indexed | 2026-06-10T12:32:50.328Z |
| license_str | Not specified — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UCTD — University of Cape Town Open Access Repository |
| publishDate | 2023 |
| publishDateRange | 2023 |
| publishDateSort | 2023 |
| publisher | School of Management Studies |
| publisherStr | School of Management Studies |
| record_format | dspace |
| source_str | UCTD — University of Cape Town Open Access Repository |
| spelling | oai:open.uct.ac.za:11427/37210 Employee Perceptions of the Performance Appraisal Process in a Hospitality Organisation in Namibia Goliath, Marusca de Kock, Francois employee development employee perceptions organisational justice fairness performance appraisal performance management Performance appraisal is an essential tool for employee development and organisational success. The goal of performance management and performance appraisal is to help employees improve their skills and to find and address gaps in performance in the organisation. Employee perceptions of the fairness of performance appraisal determine the success and sustainability of the performance management system. Generally, employees are more accepting of performance appraisals when they perceive the process to be fair and developmental. This study aimed to describe the different performance appraisal fairness perceptions of employees in a hospitality organisation in Namibia. Using the organisational justice approach, a structured performance appraisal questionnaire was used to survey employee perceptions. The electronic survey was sent to N = 94 employees who were undergoing appraisal and results were analysed and presented using descriptive statistics. The study found that 55% of respondents agreed that the performance review system was effective to indicate how an employee performed during the review period. Only 29% of the respondents disagreed that the review system provided a fair measure of an employee's performance. The study also found that 63% of employees agreed that their supervisors were reliable. Results suggested that generally employees perceived the performance appraisal system as fair, and that satisfaction with the appraisal is guided by perceptions of fairness. The managerial implications of these findings are that the management of the hospitality organization will need to invest resources – both financial and human – to ensure that the organization reaffirms the performance appraisal method used by the organization and that it remains favoured by the employees. 2023-03-03T12:08:55Z 2023-03-03T12:08:55Z 2022 2023-02-20T12:48:34Z Master Thesis Masters MPhil http://hdl.handle.net/11427/37210 eng application/pdf School of Management Studies Faculty of Commerce |
| spellingShingle | employee development employee perceptions organisational justice fairness performance appraisal performance management Goliath, Marusca Employee Perceptions of the Performance Appraisal Process in a Hospitality Organisation in Namibia |
| thesis_degree_str | Master's |
| title | Employee Perceptions of the Performance Appraisal Process in a Hospitality Organisation in Namibia |
| title_full | Employee Perceptions of the Performance Appraisal Process in a Hospitality Organisation in Namibia |
| title_fullStr | Employee Perceptions of the Performance Appraisal Process in a Hospitality Organisation in Namibia |
| title_full_unstemmed | Employee Perceptions of the Performance Appraisal Process in a Hospitality Organisation in Namibia |
| title_short | Employee Perceptions of the Performance Appraisal Process in a Hospitality Organisation in Namibia |
| title_sort | employee perceptions of the performance appraisal process in a hospitality organisation in namibia |
| topic | employee development employee perceptions organisational justice fairness performance appraisal performance management |
| url | http://hdl.handle.net/11427/37210 |
| work_keys_str_mv | AT goliathmarusca employeeperceptionsoftheperformanceappraisalprocessinahospitalityorganisationinnamibia |