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A holistic investigation into healthcare service quality using a multi-stakeholder approach: The case of Parirenyatwa Hospital
Service quality is a matter of concern for everyone. As such, understanding the differences in perceptions about service quality provision becomes pertinent, especially under the conditions of the COVID-19 pandemic. One of the questions at stake is whether patients' perceptions should be given equal...
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| Format: | Thesis |
| Language: | English |
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School of Management Studies
2024
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