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A tool to assess the feasibility of VOIP for contact centres
With Voice-over-Internet-Protocol 1 (VO IP), voice calls travel over the same network as data, potentially making the voice network redundant and thereby reducing an organisation's investment in network infrastructure and its support and administration costs. Since voice is the primary communication...
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| Format: | Thesis |
| Language: | English |
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Department of Computer Science
2024
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