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The Influence of Artificial Intelligence-Driven Innovation on workers: the case of intelligent automation at a South African financial institution
Aim This study investigates the impact of Intelligent Automation technology implementation on workers at a South African banking institution. Intelligent Automation, which combines Robotic Process Automation (RPA), Machine Learning (ML), and Artificial Intelligence (AI), enables cognitive tasks to b...
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| Format: | Thesis |
| Language: | English English |
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Department of Information Systems
2026
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