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Reimagining the tourists? customer journey post-COVID-19: a case study of two world heritages sites ? Robben Island Museum and Table Mountain
This study investigated the customer journeys of two strategically significant World Heritage Sites (WHS): Robben Island Museum and Table Mountain, which represent WHS in developing countries, and a cultural and natural WHS. Research is scarce among WHS in developing countries, and more so comparing...
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| Language: | English English |
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School of Management Studies
2026
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