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Enterprise resource planning business case considerations : an analysis of Small to Medium-Sized Enterprises in developing countries
Small and Medium-Sized Enterprises (SMEs) are implementing Enterprise Resource Planning (ERP) systems because they promise significant benefits. However, the majority of ERP deployments rarely meet user expectations and often do not yield expected benefits. As a result, the failure rate of ERP imple...
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| Format: | Thesis |
| Language: | English |
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Department of Information Systems
2014
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| _version_ | 1867613154000764928 |
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| access_status_str | Open Access |
| author | Mukwasi, Carrington M |
| author2 | Seymour, Lisa |
| author_browse | Mukwasi, Carrington M Seymour, Lisa |
| author_facet | Seymour, Lisa Mukwasi, Carrington M |
| author_sort | Mukwasi, Carrington M |
| collection | Thesis |
| description | Small and Medium-Sized Enterprises (SMEs) are implementing Enterprise Resource Planning (ERP) systems because they promise significant benefits. However, the majority of ERP deployments rarely meet user expectations and often do not yield expected benefits. As a result, the failure rate of ERP implementations at SMEs is estimated to be between 40 and 60 percent. This high rate of failure, together with the resultant impact on SMEs and the consequences for national development is a cause for concern. In order to address this concern, this study aims to explore how SMEs develop their business cases, as well as how the benefits, risks and costs of ERP systems are realised in SMEs. Companies need a clear vision and convincing reasons when they adopt ERP systems. The study used the qualitative research method. Cases from South Africa and Zimbabwe were investigated in a cross-sectional study. Data was collected through semi-structured interviews and analysed using elements of thematic data analysis, grounded theory, and a general inductive approach to analysis. The Design Reality Gap Model formed a theoretical base and was used as lens for data collection and analysis. |
| format | Thesis |
| id | oai:open.uct.ac.za:11427/5666 |
| institution | University of Cape Town (South Africa) |
| language | eng |
| last_indexed | 2026-06-10T12:31:35.974Z |
| license_str | Not specified — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UCTD — University of Cape Town Open Access Repository |
| publishDate | 2014 |
| publishDateRange | 2014 |
| publishDateSort | 2014 |
| publisher | Department of Information Systems |
| publisherStr | Department of Information Systems |
| record_format | dspace |
| source_str | UCTD — University of Cape Town Open Access Repository |
| spelling | oai:open.uct.ac.za:11427/5666 Enterprise resource planning business case considerations : an analysis of Small to Medium-Sized Enterprises in developing countries Mukwasi, Carrington M Seymour, Lisa Information Systems Small and Medium-Sized Enterprises (SMEs) are implementing Enterprise Resource Planning (ERP) systems because they promise significant benefits. However, the majority of ERP deployments rarely meet user expectations and often do not yield expected benefits. As a result, the failure rate of ERP implementations at SMEs is estimated to be between 40 and 60 percent. This high rate of failure, together with the resultant impact on SMEs and the consequences for national development is a cause for concern. In order to address this concern, this study aims to explore how SMEs develop their business cases, as well as how the benefits, risks and costs of ERP systems are realised in SMEs. Companies need a clear vision and convincing reasons when they adopt ERP systems. The study used the qualitative research method. Cases from South Africa and Zimbabwe were investigated in a cross-sectional study. Data was collected through semi-structured interviews and analysed using elements of thematic data analysis, grounded theory, and a general inductive approach to analysis. The Design Reality Gap Model formed a theoretical base and was used as lens for data collection and analysis. 2014-07-31T12:18:54Z 2014-07-31T12:18:54Z 2013 Master Thesis Masters MCom http://hdl.handle.net/11427/5666 eng application/pdf Department of Information Systems Faculty of Commerce University of Cape Town |
| spellingShingle | Information Systems Mukwasi, Carrington M Enterprise resource planning business case considerations : an analysis of Small to Medium-Sized Enterprises in developing countries |
| thesis_degree_str | Master's |
| title | Enterprise resource planning business case considerations : an analysis of Small to Medium-Sized Enterprises in developing countries |
| title_full | Enterprise resource planning business case considerations : an analysis of Small to Medium-Sized Enterprises in developing countries |
| title_fullStr | Enterprise resource planning business case considerations : an analysis of Small to Medium-Sized Enterprises in developing countries |
| title_full_unstemmed | Enterprise resource planning business case considerations : an analysis of Small to Medium-Sized Enterprises in developing countries |
| title_short | Enterprise resource planning business case considerations : an analysis of Small to Medium-Sized Enterprises in developing countries |
| title_sort | enterprise resource planning business case considerations an analysis of small to medium sized enterprises in developing countries |
| topic | Information Systems |
| url | http://hdl.handle.net/11427/5666 |
| work_keys_str_mv | AT mukwasicarringtonm enterpriseresourceplanningbusinesscaseconsiderationsananalysisofsmalltomediumsizedenterprisesindevelopingcountries |