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An investigation into after-sales service in the South African motor industry
Includes bibliographical references.
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| Main Author: | |
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| Other Authors: | |
| Format: | Thesis |
| Language: | English |
| Published: |
Department of Mechanical Engineering
2014
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| _version_ | 1867613391707701249 |
|---|---|
| access_status_str | Open Access |
| author | Gordon, E C D |
| author2 | Lister, Gordon |
| author_browse | Gordon, E C D Lister, Gordon |
| author_facet | Lister, Gordon Gordon, E C D |
| author_sort | Gordon, E C D |
| collection | Thesis |
| description | Includes bibliographical references. |
| format | Thesis |
| id | oai:open.uct.ac.za:11427/9659 |
| institution | University of Cape Town (South Africa) |
| language | eng |
| last_indexed | 2026-06-10T12:35:24.648Z |
| license_str | Not specified — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UCTD — University of Cape Town Open Access Repository |
| publishDate | 2014 |
| publishDateRange | 2014 |
| publishDateSort | 2014 |
| publisher | Department of Mechanical Engineering |
| publisherStr | Department of Mechanical Engineering |
| record_format | dspace |
| source_str | UCTD — University of Cape Town Open Access Repository |
| spelling | oai:open.uct.ac.za:11427/9659 An investigation into after-sales service in the South African motor industry Gordon, E C D Lister, Gordon Includes bibliographical references. This thesis looks at after-sales service in the South African motor industry, an area where very little research has been published. The aims of the project, in addition to just gaining a better understanding of the broad subject, were to find out the relative importance, in the mind of the customer, of the car or dealer service, as well as factors such as reliability, the standard of work done by dealers, on-time delivery, etc. other aims were to compare the service received by customers with different makes of car and relate the importance of different factors to respondent characteristics such as gender, age, etc. 2014-11-15T19:40:45Z 2014-11-15T19:40:45Z 1993 Master Thesis Masters MIndAdmin http://hdl.handle.net/11427/9659 eng application/pdf Department of Mechanical Engineering Faculty of Engineering and the Built Environment University of Cape Town |
| spellingShingle | Gordon, E C D An investigation into after-sales service in the South African motor industry |
| thesis_degree_str | Master's |
| title | An investigation into after-sales service in the South African motor industry |
| title_full | An investigation into after-sales service in the South African motor industry |
| title_fullStr | An investigation into after-sales service in the South African motor industry |
| title_full_unstemmed | An investigation into after-sales service in the South African motor industry |
| title_short | An investigation into after-sales service in the South African motor industry |
| title_sort | investigation into after sales service in the south african motor industry |
| url | http://hdl.handle.net/11427/9659 |
| work_keys_str_mv | AT gordonecd aninvestigationintoaftersalesserviceinthesouthafricanmotorindustry AT gordonecd investigationintoaftersalesserviceinthesouthafricanmotorindustry |