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Developing a knowledge sharing strategy for a South African IT consultancy
Dissertation (MIS (Information Science))--University of Pretoria, 2024.
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| Format: | Thesis |
| Language: | English |
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University of Pretoria
2025
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| _version_ | 1867613542463569920 |
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| access_status_str | Open Access |
| author2 | Laughton, Paul |
| author_browse | Laughton, Paul |
| author_facet | Laughton, Paul |
| collection | Thesis |
| dc_rights_str_mv | © 2023 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. |
| description | Dissertation (MIS (Information Science))--University of Pretoria, 2024. |
| format | Thesis |
| id | oai:repository.up.ac.za:2263/100652 |
| institution | University of Pretoria (South Africa) |
| language | English |
| last_indexed | 2026-06-10T12:37:48.227Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UPSpace — University of Pretoria Institutional Repository |
| publishDate | 2025 |
| publishDateRange | 2025 |
| publishDateSort | 2025 |
| publisher | University of Pretoria |
| publisherStr | University of Pretoria |
| record_format | dspace |
| source_str | UPSpace — University of Pretoria Institutional Repository |
| spelling | oai:repository.up.ac.za:2263/100652 Developing a knowledge sharing strategy for a South African IT consultancy Laughton, Paul dstuart0608@gmail.com Meyer, Anika Stuart, Danielle UCTD Sustainable Development Goals (SDGs) Knowledge sharing IT consultancy Knowledge management Information technology Consultancies Knowledge Dissertation (MIS (Information Science))--University of Pretoria, 2024. Information Technology (IT) consultants find themselves in a fast-paced, fast changing environment where client satisfaction, project success, and problem solving are their greatest responsibilities. Because of the characteristics of this environment, there is a need in the IT consultancy industry for effective knowledge sharing, to assist their consultants to solve problems faster, therefore creating better products and solutions in shorter lead times. In order for knowledge sharing to be more effective, a knowledge sharing strategy can be implemented, providing guidelines to consultancies on how to effectively implement knowledge sharing and create a knowledge sharing culture that suits their needs. The focus of this study was therefore to create such a knowledge sharing strategy by investigating what would be included in a strategy, what the benefits of a knowledge sharing strategy is, and what could hinder consultants from sharing their knowledge. Qualitative data was collected through semi structured interviews with the consultants from the IT consultancy, with the intention to investigate their current knowledge sharing habits and needs, while literature was also consulted to determine the current practices within similar industries. The outcome of the data and literature analysed lead to the development of a knowledge sharing strategy for the IT consultancy where the research was conducted. This strategy serves as a guideline for IT consultancies to combine People, Processes, Technology, and Governance in order to change their knowledge sharing practices to suit the needs of their consultants. In summary, this study concludes with the development of a customised knowledge sharing strategy, based on a known knowledge management framework, with the intention to increase the IT consultancy’s ability to deliver better products and enhance problem-solving abilities of their IT consultants. Information Science MIS (Information Science) Unrestricted Faculty of Engineering, Built Environment and Information Technology None 2025-02-10T10:56:12Z 2025-02-10T10:56:12Z 2025-05 2024-08 Dissertation * A2025 http://hdl.handle.net/2263/100652 https://doi.org/10.25403/UPresearchdata.28369097 en © 2023 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. application/pdf University of Pretoria |
| spellingShingle | UCTD Sustainable Development Goals (SDGs) Knowledge sharing IT consultancy Knowledge management Information technology Consultancies Knowledge Developing a knowledge sharing strategy for a South African IT consultancy |
| title | Developing a knowledge sharing strategy for a South African IT consultancy |
| title_full | Developing a knowledge sharing strategy for a South African IT consultancy |
| title_fullStr | Developing a knowledge sharing strategy for a South African IT consultancy |
| title_full_unstemmed | Developing a knowledge sharing strategy for a South African IT consultancy |
| title_short | Developing a knowledge sharing strategy for a South African IT consultancy |
| title_sort | developing a knowledge sharing strategy for a south african it consultancy |
| topic | UCTD Sustainable Development Goals (SDGs) Knowledge sharing IT consultancy Knowledge management Information technology Consultancies Knowledge |
| url | http://hdl.handle.net/2263/100652 https://doi.org/10.25403/UPresearchdata.28369097 |