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Assessing the effects of treating customers fairly principles on the insurance product lifecycle and claims handling in South African law
Mini Dissertation (LLM (Insurance Law and Governance))--University of Pretoria, 2024.
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| Format: | Thesis |
| Language: | English |
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University of Pretoria
2025
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| _version_ | 1867613547241930752 |
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| access_status_str | Open Access |
| author2 | Grove, Niek |
| author_browse | Grove, Niek |
| author_facet | Grove, Niek |
| collection | Thesis |
| dc_rights_str_mv | © 2023 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. |
| description | Mini Dissertation (LLM (Insurance Law and Governance))--University of Pretoria, 2024. |
| format | Thesis |
| id | oai:repository.up.ac.za:2263/101073 |
| institution | University of Pretoria (South Africa) |
| language | English |
| last_indexed | 2026-06-10T12:37:52.763Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UPSpace — University of Pretoria Institutional Repository |
| publishDate | 2025 |
| publishDateRange | 2025 |
| publishDateSort | 2025 |
| publisher | University of Pretoria |
| publisherStr | University of Pretoria |
| record_format | dspace |
| source_str | UPSpace — University of Pretoria Institutional Repository |
| spelling | oai:repository.up.ac.za:2263/101073 Assessing the effects of treating customers fairly principles on the insurance product lifecycle and claims handling in South African law Grove, Niek Mtho.Maphumulo@adams.africa Maphumulo, Mthokozisi UCTD Sustainable Development Goals (SDGs) Treating customers fairly (TCF) Insurance product lifecycle Claims handling South African law Policyholder protection rules (PPRs) Mini Dissertation (LLM (Insurance Law and Governance))--University of Pretoria, 2024. This research evaluates the effect of the Treating Customers Fairly (TCF) principles on the insurance product lifecycle and claims handling within South African law. The study contextualises the Treating Customers Fairly (TCF) principles together with the 2018 Policyholder Protection Rules (PPRs) against historical and economic developments. It examines the role of fairness in common law and insurance contracts, comparing the legal positions pre- and post-Treating Customers Fairly (TCF) implementation. The research aimed to determine whether the Treating Customers Fairly (TCF) principles have effectively enhanced the fair treatment of insurance customers, contributing to inclusivity and economic development. The study also directs the challenges and implications of enforcing TCF principles, considering the balance between customer protection and operational costs for insurers. Mercantile Law LLM (Insurance Law and Governance) Restricted Faculty of Laws SDG-08: Decent work and economic growth 2025-02-20T07:40:53Z 2025-02-20T07:40:53Z 2025-04 2024-11-20 Mini Dissertation * A2025 http://hdl.handle.net/2263/101073 10.25403/UPresearchdata.28444895 en © 2023 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. application/pdf University of Pretoria |
| spellingShingle | UCTD Sustainable Development Goals (SDGs) Treating customers fairly (TCF) Insurance product lifecycle Claims handling South African law Policyholder protection rules (PPRs) Assessing the effects of treating customers fairly principles on the insurance product lifecycle and claims handling in South African law |
| title | Assessing the effects of treating customers fairly principles on the insurance product lifecycle and claims handling in South African law |
| title_full | Assessing the effects of treating customers fairly principles on the insurance product lifecycle and claims handling in South African law |
| title_fullStr | Assessing the effects of treating customers fairly principles on the insurance product lifecycle and claims handling in South African law |
| title_full_unstemmed | Assessing the effects of treating customers fairly principles on the insurance product lifecycle and claims handling in South African law |
| title_short | Assessing the effects of treating customers fairly principles on the insurance product lifecycle and claims handling in South African law |
| title_sort | assessing the effects of treating customers fairly principles on the insurance product lifecycle and claims handling in south african law |
| topic | UCTD Sustainable Development Goals (SDGs) Treating customers fairly (TCF) Insurance product lifecycle Claims handling South African law Policyholder protection rules (PPRs) |
| url | http://hdl.handle.net/2263/101073 |