Full Text Available
Note: Clicking the button above will open the full text document at the original institutional repository in a new window.
Stakeholder expectations and perceptions of the role of the project management office in local government : a case study
Mini Dissertation (MSc (Project Management))--University of Pretoria, 2023.
Saved in:
| Other Authors: | |
|---|---|
| Format: | Thesis |
| Language: | English |
| Published: |
University of Pretoria
2025
|
| Subjects: | |
| Tags: |
No Tags, Be the first to tag this record!
|
| _version_ | 1867613527507730432 |
|---|---|
| access_status_str | Open Access |
| author2 | Pretorius, Leon |
| author_browse | Pretorius, Leon |
| author_facet | Pretorius, Leon |
| collection | Thesis |
| dc_rights_str_mv | © 2021 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. |
| description | Mini Dissertation (MSc (Project Management))--University of Pretoria, 2023. |
| format | Thesis |
| id | oai:repository.up.ac.za:2263/101469 |
| institution | University of Pretoria (South Africa) |
| language | English |
| last_indexed | 2026-06-10T12:37:34.018Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UPSpace — University of Pretoria Institutional Repository |
| publishDate | 2025 |
| publishDateRange | 2025 |
| publishDateSort | 2025 |
| publisher | University of Pretoria |
| publisherStr | University of Pretoria |
| record_format | dspace |
| source_str | UPSpace — University of Pretoria Institutional Repository |
| spelling | oai:repository.up.ac.za:2263/101469 Stakeholder expectations and perceptions of the role of the project management office in local government : a case study Pretorius, Leon mothowamodimo.wo@gmail.com Mothowamodimo, Willie Ofentse UCTD Project management offices Stakeholder expectations Stakeholder perceptions Local government Project management Mini Dissertation (MSc (Project Management))--University of Pretoria, 2023. There are few studies on the organisational role in project management specifically in Project Management Offices (PMOs) in the public sector. There is also limited research on the role of PMOs in South Africa and even less research on human behavioural factors that may impact on its effectiveness and value of these PMOs. The objective of this study is to analyse project management stakeholders’ expectations and perceptions of the role(s) of the PMO in South African local government. The author followed a qualitative approach using an in-depth and exploratory singlecase study of the City of Tshwane Metropolitan Municipality (CoTMM) wherein twenty (20) participants were interviewed and their transcripts were coded and analysed with the assistance of the ATLAS.ti software. The results of this study demonstrate that there are inconsistencies between the mandated role of the PMO and what the stakeholders expect from them. The roles and functions expected by stakeholders from the PMO are inconsistent and unrealistic. The stakeholder’s perceptions of the roles and functions of the PMO are not in congruence with their unrealistic expectations; therefore, it is currently viewed as not delivering value. This leads to the PMO staff experiencing role stress. The results of this study therefore, support the literature reviewed as well as the theories used to develop the conceptual framework. The author recommends that to enable the PMO to improve the effectiveness and provide more value, (1) the CoTMM, and municipalities in South Africa, should review the role(s) of the PMO in the municipality through an Organisational Role Analysis (ORA) process; and (2) municipalities should implement a gradual implementation of the PMO model, roles and functions starting at a basic operational level, progressing to an intermediate tactical level, and finally an advanced strategic level. Graduate School of Technology Management (GSTM) MSc (Project Management) Unrestricted Faculty of Engineering, Built Environment and Information Technology 2025-03-13T09:41:42Z 2025-03-13T09:41:42Z 2023-09 2023-04 Mini Dissertation * S2023 http://hdl.handle.net/2263/101469 en © 2021 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. application/pdf University of Pretoria |
| spellingShingle | UCTD Project management offices Stakeholder expectations Stakeholder perceptions Local government Project management Stakeholder expectations and perceptions of the role of the project management office in local government : a case study |
| title | Stakeholder expectations and perceptions of the role of the project management office in local government : a case study |
| title_full | Stakeholder expectations and perceptions of the role of the project management office in local government : a case study |
| title_fullStr | Stakeholder expectations and perceptions of the role of the project management office in local government : a case study |
| title_full_unstemmed | Stakeholder expectations and perceptions of the role of the project management office in local government : a case study |
| title_short | Stakeholder expectations and perceptions of the role of the project management office in local government : a case study |
| title_sort | stakeholder expectations and perceptions of the role of the project management office in local government a case study |
| topic | UCTD Project management offices Stakeholder expectations Stakeholder perceptions Local government Project management |
| url | http://hdl.handle.net/2263/101469 |