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Evolving dynamic capabilities : microfoundations in digital servitisation
Mini Dissertation (MPhil (Corporate Strategy))--University of Pretoria, 2024.
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| Format: | Thesis |
| Language: | English |
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University of Pretoria
2025
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| _version_ | 1867613436908666880 |
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| access_status_str | Open Access |
| author2 | Bogie, Jill |
| author_browse | Bogie, Jill |
| author_facet | Bogie, Jill |
| collection | Thesis |
| dc_rights_str_mv | © 2025 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. |
| description | Mini Dissertation (MPhil (Corporate Strategy))--University of Pretoria, 2024. |
| format | Thesis |
| id | oai:repository.up.ac.za:2263/101849 |
| institution | University of Pretoria (South Africa) |
| language | English |
| last_indexed | 2026-06-10T12:36:07.570Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UPSpace — University of Pretoria Institutional Repository |
| publishDate | 2025 |
| publishDateRange | 2025 |
| publishDateSort | 2025 |
| publisher | University of Pretoria |
| publisherStr | University of Pretoria |
| record_format | dspace |
| source_str | UPSpace — University of Pretoria Institutional Repository |
| spelling | oai:repository.up.ac.za:2263/101849 Evolving dynamic capabilities : microfoundations in digital servitisation Bogie, Jill ichelp@gibs.co.za Zoutendyk, Richard UCTD Digital Servitisation Dynamic Capabilities Microfoundations Digital Transformation Mini Dissertation (MPhil (Corporate Strategy))--University of Pretoria, 2024. This study explored the microfoundations of dynamic capabilities, focusing on their role in transitioning from servitisation to digital servitisation in five South African sectors: Financial Services, Telecommunications, Professional Services, Technology Enablement Services and Manufacturing. Using a qualitative approach and semi-structured interviews with 13 senior decision-makers, the study explores how ecosystem dynamics, organisational capabilities and contextual factors influence this transition. The findings highlight the importance of linking technology projects to strategic objectives, promoting initiative and flexibility and adapting performance indicators to sectoral challenges and enablers. The research contributes to theory by a deeper understanding of the dynamic capabilities framework and presenting nuanced themes such as the societal impact of technology and the strategic role of cybersecurity. It extends and contributes to knowledge by showing how microfoundations' interdependencies support innovation and organisational resilience. To enable a methodological understanding of digital servitisation, a conceptual framework was created that integrates contextual factors, technology considerations and performance elements for microfoundations of digital servitisation. The study provides practical recommendations for improving stakeholder engagement, organisational agility and value realisation in digital transformation projects. Gordon Institute of Business Science (GIBS) MPhil (Corporate Strategy) Unrestricted Gordon Institute of Business Science (GIBS) SDG-09: Industry, innovation and infrastructure 2025-04-02T07:06:42Z 2025-04-02T07:06:42Z 2025-05-05 2024-11 Mini Dissertation * A2025 http://hdl.handle.net/2263/101849 en © 2025 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. application/pdf University of Pretoria |
| spellingShingle | UCTD Digital Servitisation Dynamic Capabilities Microfoundations Digital Transformation Evolving dynamic capabilities : microfoundations in digital servitisation |
| title | Evolving dynamic capabilities : microfoundations in digital servitisation |
| title_full | Evolving dynamic capabilities : microfoundations in digital servitisation |
| title_fullStr | Evolving dynamic capabilities : microfoundations in digital servitisation |
| title_full_unstemmed | Evolving dynamic capabilities : microfoundations in digital servitisation |
| title_short | Evolving dynamic capabilities : microfoundations in digital servitisation |
| title_sort | evolving dynamic capabilities microfoundations in digital servitisation |
| topic | UCTD Digital Servitisation Dynamic Capabilities Microfoundations Digital Transformation |
| url | http://hdl.handle.net/2263/101849 |