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A customer experience management framework for enterprises : a telecommunication demonstration
Dissertation (MEng (Industrial Engineering))--University of Pretoria, 2015.
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| Other Authors: | |
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| Format: | Thesis |
| Language: | English |
| Published: |
2026
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| _version_ | 1867613518557085696 |
|---|---|
| access_status_str | Open Access |
| author2 | De Vries, Marne |
| author_browse | De Vries, Marne |
| author_facet | De Vries, Marne |
| collection | Thesis |
| description | Dissertation (MEng (Industrial Engineering))--University of Pretoria, 2015. |
| format | Thesis |
| id | oai:repository.up.ac.za:2263/110055 |
| institution | University of Pretoria (South Africa) |
| language | English |
| last_indexed | 2026-06-10T12:37:25.592Z |
| license_str | Not specified — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UPSpace — University of Pretoria Institutional Repository |
| publishDate | 2026 |
| publishDateRange | 2026 |
| publishDateSort | 2026 |
| record_format | dspace |
| source_str | UPSpace — University of Pretoria Institutional Repository |
| spelling | oai:repository.up.ac.za:2263/110055 A customer experience management framework for enterprises : a telecommunication demonstration De Vries, Marne liezldutoit@gmail.com Du Plessis, Liezl Customer experience Journey Mapping Customer value Customer experience management Customer satisfaction Dissertation (MEng (Industrial Engineering))--University of Pretoria, 2015. No abstract available Industrial and Systems Engineering MEng (Industrial Engineering) 2026-05-15T17:26:11Z 2026-05-15T17:26:11Z 15/07/31 2015 Dissertation http://hdl.handle.net/2263/110055 en application/pdf |
| spellingShingle | Customer experience Journey Mapping Customer value Customer experience management Customer satisfaction A customer experience management framework for enterprises : a telecommunication demonstration |
| title | A customer experience management framework for enterprises : a telecommunication demonstration |
| title_full | A customer experience management framework for enterprises : a telecommunication demonstration |
| title_fullStr | A customer experience management framework for enterprises : a telecommunication demonstration |
| title_full_unstemmed | A customer experience management framework for enterprises : a telecommunication demonstration |
| title_short | A customer experience management framework for enterprises : a telecommunication demonstration |
| title_sort | customer experience management framework for enterprises a telecommunication demonstration |
| topic | Customer experience Journey Mapping Customer value Customer experience management Customer satisfaction |
| url | http://hdl.handle.net/2263/110055 |