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The evaluation of emotional intelligence competencies from the customers perspective
Dissertation (MBA)--University of Pretoria, 2010.
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| Format: | Thesis |
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University of Pretoria
2013
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| _version_ | 1867613702028525568 |
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| access_status_str | Open Access |
| author2 | Kleyn, Nicola |
| author_browse | Kleyn, Nicola |
| author_facet | Kleyn, Nicola |
| collection | Thesis |
| dc_rights_str_mv | © 2008, University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. |
| description | Dissertation (MBA)--University of Pretoria, 2010. |
| format | Thesis |
| id | oai:repository.up.ac.za:2263/23235 |
| institution | University of Pretoria (South Africa) |
| last_indexed | 2026-06-10T12:40:20.497Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UPSpace — University of Pretoria Institutional Repository |
| publishDate | 2013 |
| publishDateRange | 2013 |
| publishDateSort | 2013 |
| publisher | University of Pretoria |
| publisherStr | University of Pretoria |
| record_format | dspace |
| source_str | UPSpace — University of Pretoria Institutional Repository |
| spelling | oai:repository.up.ac.za:2263/23235 The evaluation of emotional intelligence competencies from the customers perspective Kleyn, Nicola upetd@up.ac.za Radmanovic, Milan UCTD Emotional intelligence Dissertation (MBA)--University of Pretoria, 2010. The main purpose of this research study was to determine, which emotional intelligence competencies are important from the customers perspective. Sales representatives need to build strong relationships in order to maintain long-term business relationships. Customer satisfaction relates to a customers emotional experience during the service encounter and that service providers with high emotional intelligence should be better able to create a positive emotional experience for customers. The customers opinions were requested as to which emotional intelligence dimensions are important to them and whether the different customers within various buying units have different opinions on the subject of emotional intellligence competencies. The dimension of the Bar-on Emotional Quotient Inventory was used as the basis for the questionnaire design. Respondents were asked to rate the various emotional intelligence dimensions. Copyright Gordon Institute of Business Science (GIBS) unrestricted 2013-09-06T14:48:53Z 2010-06-01 2013-09-06T14:48:53Z 2010-03-16 2010-06-01 2010-03-16 Dissertation Radmanovic, M 2008, The evaluation of emotional intelligence competencies from the customers perspective, MBA dissertation, University of Pretoria, Pretoria, viewed yymmdd < http://hdl.handle.net/2263/23235 > G10/75/mh http://hdl.handle.net/2263/23235 http://upetd.up.ac.za/thesis/available/etd-03162010-130454/ © 2008, University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. application/pdf University of Pretoria |
| spellingShingle | UCTD Emotional intelligence The evaluation of emotional intelligence competencies from the customers perspective |
| title | The evaluation of emotional intelligence competencies from the customers perspective |
| title_full | The evaluation of emotional intelligence competencies from the customers perspective |
| title_fullStr | The evaluation of emotional intelligence competencies from the customers perspective |
| title_full_unstemmed | The evaluation of emotional intelligence competencies from the customers perspective |
| title_short | The evaluation of emotional intelligence competencies from the customers perspective |
| title_sort | evaluation of emotional intelligence competencies from the customers perspective |
| topic | UCTD Emotional intelligence |
| url | http://hdl.handle.net/2263/23235 http://upetd.up.ac.za/thesis/available/etd-03162010-130454/ |