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Stakeholder views on the drivers and inhibitors of performance of IT outsourced employees
Dissertation (MBA)--University of Pretoria, 2012.
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| Format: | Thesis |
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University of Pretoria
2013
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| _version_ | 1867613471297765376 |
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| access_status_str | Open Access |
| author2 | Sutherland, Margie |
| author_browse | Sutherland, Margie |
| author_facet | Sutherland, Margie |
| collection | Thesis |
| dc_rights_str_mv | © 2012 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. |
| description | Dissertation (MBA)--University of Pretoria, 2012. |
| format | Thesis |
| id | oai:repository.up.ac.za:2263/23263 |
| institution | University of Pretoria (South Africa) |
| last_indexed | 2026-06-10T12:36:40.309Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UPSpace — University of Pretoria Institutional Repository |
| publishDate | 2013 |
| publishDateRange | 2013 |
| publishDateSort | 2013 |
| publisher | University of Pretoria |
| publisherStr | University of Pretoria |
| record_format | dspace |
| source_str | UPSpace — University of Pretoria Institutional Repository |
| spelling | oai:repository.up.ac.za:2263/23263 Stakeholder views on the drivers and inhibitors of performance of IT outsourced employees Sutherland, Margie ichelp@gibs.co.za Dibetso, Olebogeng Glad UCTD Performance Stakeholders Employee Outsourcing Information technology Dissertation (MBA)--University of Pretoria, 2012. Employee performance has become increasingly important due to increased competiveness and organisations are aiming to do more with less. IT Outsourcing is one of the options organisations use to reduce costs. However at the core of IT Outsourcing is the performance of the highly skilled knowledge worker. The IT Outsourced employees find themselves in a triangular relationship between the IT Outsourcing client company and the IT service provider company.The objective of this research was to empirically quantify the factors that drive or inhibit performance of IT Outsourced employees and compare the results between the IT Outsourcing stakeholders in a two phased research. The first phase of the research was a qualitative study that focused on the development of constructs which drive and inhibit performance of IT Outsourced employees. The second research phase had a quantitative focus. The sample consisted of 116 IT Outsource stakeholders.The study identified the key drivers and inhibitors of performance of IT Outsourced employees. The empirical evidence from this study shows that the key drivers of performance are intrinsic factors and leadership whilst the inhibiting factors are mainly related to poor leadership. Furthermore the study revealed that the IT Outsource stakeholders have misaligned perceptions on inhibitors and somewhat congruent perceptions with regards to drivers of performance. Moreover the study found that managers and poor performers’ perceptions of inhibiting factors of performance are significantly different, and that understanding the differences and reducing them could unlock outstanding performance. To this effect a model was developed to guide managers through this process. Gordon Institute of Business Science (GIBS) unrestricted 2013-09-06T14:49:48Z 2013-04-26 2013-09-06T14:49:48Z 2013-04-25 2012 2013-03-16 Dissertation Dibetso, OG 2012, Stakeholder views on the drivers and inhibitors of performance of IT outsourced employees, MBA dissertation, University of Pretoria, Pretoria, viewed yymmdd < http://hdl.handle.net/2263/23263 > F13/4/350/zw http://hdl.handle.net/2263/23263 http://upetd.up.ac.za/thesis/available/etd-03162013-101539/ © 2012 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. application/pdf University of Pretoria |
| spellingShingle | UCTD Performance Stakeholders Employee Outsourcing Information technology Stakeholder views on the drivers and inhibitors of performance of IT outsourced employees |
| title | Stakeholder views on the drivers and inhibitors of performance of IT outsourced employees |
| title_full | Stakeholder views on the drivers and inhibitors of performance of IT outsourced employees |
| title_fullStr | Stakeholder views on the drivers and inhibitors of performance of IT outsourced employees |
| title_full_unstemmed | Stakeholder views on the drivers and inhibitors of performance of IT outsourced employees |
| title_short | Stakeholder views on the drivers and inhibitors of performance of IT outsourced employees |
| title_sort | stakeholder views on the drivers and inhibitors of performance of it outsourced employees |
| topic | UCTD Performance Stakeholders Employee Outsourcing Information technology |
| url | http://hdl.handle.net/2263/23263 http://upetd.up.ac.za/thesis/available/etd-03162013-101539/ |