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Using the zone-of-tolerance to determine effective HRM practices
Dissertation (MBA)--University of Pretoria, 2010.
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| Format: | Thesis |
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University of Pretoria
2013
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| _version_ | 1867613548958449664 |
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| access_status_str | Open Access |
| author2 | Hofmeyr, Karl |
| author_browse | Hofmeyr, Karl |
| author_facet | Hofmeyr, Karl |
| collection | Thesis |
| dc_rights_str_mv | © 2008, University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria |
| description | Dissertation (MBA)--University of Pretoria, 2010. |
| format | Thesis |
| id | oai:repository.up.ac.za:2263/23298 |
| institution | University of Pretoria (South Africa) |
| last_indexed | 2026-06-10T12:37:54.123Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UPSpace — University of Pretoria Institutional Repository |
| publishDate | 2013 |
| publishDateRange | 2013 |
| publishDateSort | 2013 |
| publisher | University of Pretoria |
| publisherStr | University of Pretoria |
| record_format | dspace |
| source_str | UPSpace — University of Pretoria Institutional Repository |
| spelling | oai:repository.up.ac.za:2263/23298 Using the zone-of-tolerance to determine effective HRM practices Hofmeyr, Karl cornelia@mtn.co.za Van Heerden, Cornelia Carolina UCTD Personnel management Dissertation (MBA)--University of Pretoria, 2010. Background: The zone-of-tolerance (ZOT) is used in customer management to determine which customer interventions a company should focus their attention on. This research seeks to apply the ZOT to talent management in a South African context. The ZOT was used to investigate which HRM practices organisations should focus on and how the different social grouping and organisational tenure may change the focus of these HRM practices. Results: It was found that career and performance management, communication and employee reward showed significant lower impacts on employee satisfaction when an employee was inside the ZOT across all social groups. At a detailed level though there were differences among the social groups on which aspects of each element lowered the impact on employee satisfaction when inside the ZOT. Conclusion: Talented employees in a South African context value autonomy, training, adequate staffing and reduced job stress. These elements need to be managed regardless of whether the employee is in the ZOT or not. Career and performance management and employee reward, underpinned by clear career paths and performance based remuneration need to be monitored, as the impact of these on employee satisfaction is much lower when in the ZOT. All management interventions need to be supported by transparency and clear communication. Gordon Institute of Business Science (GIBS) unrestricted 2013-09-06T14:52:52Z 2010-06-09 2013-09-06T14:52:52Z 2009-04-01 2010-06-09 2010-03-17 Dissertation Van Heerden, C 2008, Using the zone-of-tolerance to determine effective HRM practices : a South African perspective, MBA dissertation, University of Pretoria, Pretoria, viewed yymmdd < http://hdl.handle.net/2263/23298 > G10/107/ag http://hdl.handle.net/2263/23298 http://upetd.up.ac.za/thesis/available/etd-03172010-131143/ © 2008, University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria application/pdf University of Pretoria |
| spellingShingle | UCTD Personnel management Using the zone-of-tolerance to determine effective HRM practices |
| title | Using the zone-of-tolerance to determine effective HRM practices |
| title_full | Using the zone-of-tolerance to determine effective HRM practices |
| title_fullStr | Using the zone-of-tolerance to determine effective HRM practices |
| title_full_unstemmed | Using the zone-of-tolerance to determine effective HRM practices |
| title_short | Using the zone-of-tolerance to determine effective HRM practices |
| title_sort | using the zone of tolerance to determine effective hrm practices |
| topic | UCTD Personnel management |
| url | http://hdl.handle.net/2263/23298 http://upetd.up.ac.za/thesis/available/etd-03172010-131143/ |