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The factors driving staff turnover in the hardware retail industry
Dissertation (MBA)--University of Pretoria, 2010.
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| Format: | Thesis |
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University of Pretoria
2013
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| _version_ | 1867613544388755456 |
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| access_status_str | Open Access |
| author2 | Barnard, Helena |
| author_browse | Barnard, Helena |
| author_facet | Barnard, Helena |
| collection | Thesis |
| dc_rights_str_mv | © 2008, University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria |
| description | Dissertation (MBA)--University of Pretoria, 2010. |
| format | Thesis |
| id | oai:repository.up.ac.za:2263/23299 |
| institution | University of Pretoria (South Africa) |
| last_indexed | 2026-06-10T12:37:50.174Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UPSpace — University of Pretoria Institutional Repository |
| publishDate | 2013 |
| publishDateRange | 2013 |
| publishDateSort | 2013 |
| publisher | University of Pretoria |
| publisherStr | University of Pretoria |
| record_format | dspace |
| source_str | UPSpace — University of Pretoria Institutional Repository |
| spelling | oai:repository.up.ac.za:2263/23299 The factors driving staff turnover in the hardware retail industry Barnard, Helena upetd@up.ac.za Vather, Bremavishnu UCTD Labour turnover Dissertation (MBA)--University of Pretoria, 2010. The following quantitative study investigated staff turnover at Company H, a hardware retailer, where 174 former employees were telephonically interviewed via a questionnaire. The results showed that staff enjoyed various factors at Company H but found their present management better than that of Company H. The staff also viewed written and spoken English and PC skills as very important factors for their training in retail, their career advancement and their decisions to stay in retail. Issues of gender, age and further customer training was also found to be important factors. These findings were discussed in light of the literature review conducted and a detailed model of learning and turnover intentions was proposed. The study was concluded with a list of recommendations for company H and a list of areas for further research. Gordon Institute of Business Science (GIBS) unrestricted 2013-09-06T14:52:53Z 2010-06-09 2013-09-06T14:52:53Z 2009-04-01 2010-06-09 2010-03-17 Dissertation Vather, B 2008, The factors driving staff turnover in the hardware retail industry, MBA dissertation, University of Pretoria, Pretoria, viewed yymmdd < http://hdl.handle.net/2263/23299 > G10/108/ag http://hdl.handle.net/2263/23299 http://upetd.up.ac.za/thesis/available/etd-03172010-131753/ © 2008, University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria application/pdf University of Pretoria |
| spellingShingle | UCTD Labour turnover The factors driving staff turnover in the hardware retail industry |
| title | The factors driving staff turnover in the hardware retail industry |
| title_full | The factors driving staff turnover in the hardware retail industry |
| title_fullStr | The factors driving staff turnover in the hardware retail industry |
| title_full_unstemmed | The factors driving staff turnover in the hardware retail industry |
| title_short | The factors driving staff turnover in the hardware retail industry |
| title_sort | factors driving staff turnover in the hardware retail industry |
| topic | UCTD Labour turnover |
| url | http://hdl.handle.net/2263/23299 http://upetd.up.ac.za/thesis/available/etd-03172010-131753/ |