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The role of the psychological contract amongst knowledge workers in the reinsurance industry
Dissertation (MBA)--University of Pretoria, 2010.
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| Format: | Thesis |
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University of Pretoria
2013
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| _version_ | 1867613528239636480 |
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| access_status_str | Open Access |
| author2 | Wocke, Albert |
| author_browse | Wocke, Albert |
| author_facet | Wocke, Albert |
| collection | Thesis |
| dc_rights_str_mv | © 2003 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria |
| description | Dissertation (MBA)--University of Pretoria, 2010. |
| format | Thesis |
| id | oai:repository.up.ac.za:2263/23458 |
| institution | University of Pretoria (South Africa) |
| last_indexed | 2026-06-10T12:37:34.848Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UPSpace — University of Pretoria Institutional Repository |
| publishDate | 2013 |
| publishDateRange | 2013 |
| publishDateSort | 2013 |
| publisher | University of Pretoria |
| publisherStr | University of Pretoria |
| record_format | dspace |
| source_str | UPSpace — University of Pretoria Institutional Repository |
| spelling | oai:repository.up.ac.za:2263/23458 The role of the psychological contract amongst knowledge workers in the reinsurance industry Wocke, Albert upetd@up.ac.za Strong, Elizabeth Viana UCTD Knowledge management Reinsurance Dissertation (MBA)--University of Pretoria, 2010. The core assets of reinsurance organisations lie in the knowledge, skills and experience of knowledge workers. The source of competitive advantage within the reinsurance industry lies in managers’ ability to harness and foster discipline, willingness and innovation amongst knowledge workers. Innovation is a key challenge in knowledge intensive firms and it is therefore critical that executives find ways of encouraging an environment that is conducive to sharing ideas, building trust and motivating superior performance. The loyalty and retention of knowledge workers have become key managerial challenges.This research is intended to provide an insight into the development and implications of the psychological contract amongst knowledge workers within the reinsurance industry in South Africa. In understanding the nature of the psychological contract, it is intended that employers will be able to identify how and when psychological violations take place, the extent to which they impact productivity and the implications for knowledge workers’ propensity for departure. The research will provide an insight into the alignment of knowledge worker values and perceived organisational and industry values. Furthermore, this research will provide the basis for establishing a model for remedial and restorative contracting with a view to redefining new psychological contracts in order to achieve optimal performance from knowledge workers within our industry. Gordon Institute of Business Science (GIBS) unrestricted 2013-09-06T15:23:52Z 2010-06-17 2013-09-06T15:23:52Z 2004-04-03 2010-06-17 2010-03-25 Dissertation Strong, EV 2003, The role of the psychological contract amongst knowledge workers in the reinsurance industry, MBA dissertation, University of Pretoria, Pretoria, viewed yymmdd < http://hdl.handle.net/2263/23458 > G10/175/ag http://hdl.handle.net/2263/23458 http://upetd.up.ac.za/thesis/available/etd-03252010-122314/ © 2003 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria application/pdf University of Pretoria |
| spellingShingle | UCTD Knowledge management Reinsurance The role of the psychological contract amongst knowledge workers in the reinsurance industry |
| title | The role of the psychological contract amongst knowledge workers in the reinsurance industry |
| title_full | The role of the psychological contract amongst knowledge workers in the reinsurance industry |
| title_fullStr | The role of the psychological contract amongst knowledge workers in the reinsurance industry |
| title_full_unstemmed | The role of the psychological contract amongst knowledge workers in the reinsurance industry |
| title_short | The role of the psychological contract amongst knowledge workers in the reinsurance industry |
| title_sort | role of the psychological contract amongst knowledge workers in the reinsurance industry |
| topic | UCTD Knowledge management Reinsurance |
| url | http://hdl.handle.net/2263/23458 http://upetd.up.ac.za/thesis/available/etd-03252010-122314/ |