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Consumer adoption of an aggregated electronic bill presentment and payment solution in South Africa using the technology acceptance model
Dissertation (MBA)--University of Pretoria, 2009.
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| Format: | Thesis |
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University of Pretoria
2013
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| _version_ | 1867613615344844800 |
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| access_status_str | Open Access |
| author2 | Barnard, Helena |
| author_browse | Barnard, Helena |
| author_facet | Barnard, Helena |
| collection | Thesis |
| dc_rights_str_mv | © 2007 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria |
| description | Dissertation (MBA)--University of Pretoria, 2009. |
| format | Thesis |
| id | oai:repository.up.ac.za:2263/23472 |
| institution | University of Pretoria (South Africa) |
| last_indexed | 2026-06-10T12:38:57.791Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UPSpace — University of Pretoria Institutional Repository |
| publishDate | 2013 |
| publishDateRange | 2013 |
| publishDateSort | 2013 |
| publisher | University of Pretoria |
| publisherStr | University of Pretoria |
| record_format | dspace |
| source_str | UPSpace — University of Pretoria Institutional Repository |
| spelling | oai:repository.up.ac.za:2263/23472 Consumer adoption of an aggregated electronic bill presentment and payment solution in South Africa using the technology acceptance model Barnard, Helena ichelp@gibs.co.za Naidoo, Coopoosammy Velasen UCTD Technology assessment Dissertation (MBA)--University of Pretoria, 2009. This study tries to identify the key factors that influence the acceptance of an aggregated electronic bill presentment and payment solution in South Africa. As technology acceptance models are primarily developed and validated in developed countries, a new model had to be respecified to fit the South African context. Two constructs, namely perceived usefulness from the Technology Acceptance Model and a new construct “confidence”, including antecedents, were formulated from our literature review. Using a research instrument of an online survey, we measured the 81 responses received from a judgemental sample of South African internet users. The data was analysed by using linear regression analysis to test the model as well as individual hypotheses. Our respecified model was found to be highly significant providing 31, 2% explanatory power to influence adoption. The confidence construct was only marginally significant and may be an area for future research. The key themes emanating from our research indicates that consumers who value “time savings” and are “self-identified adopters” are likely to be the early adopters of EBPP. Concern for privacy and the perceived advantage to current methods of paying bills online are eminent; however, a majority (96, 3%) of the respondents indicated a willingness to adopt EBPP with 58% indicating regular levels of usage. Copyright Gordon Institute of Business Science (GIBS) MBA Unrestricted 2013-09-06T15:25:30Z 2010-06-17 2013-09-06T15:25:30Z 2008-04-02 2009-06-17 2010-03-25 Dissertation Naidoo, CV 2009-06-17, Consumer adoption of an aggregated electronic bill presentment and payment solution in South Africa using the technology acceptance model, MBA Dissertation, University of Pretoria, Pretoria, viewed yymmdd <http://hdl.handle.net/2263/23472> G10/163/ag http://hdl.handle.net/2263/23472 http://upetd.up.ac.za/thesis/available/etd-03252010-151150/ © 2007 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria application/pdf University of Pretoria |
| spellingShingle | UCTD Technology assessment Consumer adoption of an aggregated electronic bill presentment and payment solution in South Africa using the technology acceptance model |
| title | Consumer adoption of an aggregated electronic bill presentment and payment solution in South Africa using the technology acceptance model |
| title_full | Consumer adoption of an aggregated electronic bill presentment and payment solution in South Africa using the technology acceptance model |
| title_fullStr | Consumer adoption of an aggregated electronic bill presentment and payment solution in South Africa using the technology acceptance model |
| title_full_unstemmed | Consumer adoption of an aggregated electronic bill presentment and payment solution in South Africa using the technology acceptance model |
| title_short | Consumer adoption of an aggregated electronic bill presentment and payment solution in South Africa using the technology acceptance model |
| title_sort | consumer adoption of an aggregated electronic bill presentment and payment solution in south africa using the technology acceptance model |
| topic | UCTD Technology assessment |
| url | http://hdl.handle.net/2263/23472 http://upetd.up.ac.za/thesis/available/etd-03252010-151150/ |