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Human resource business process outsourcing
Dissertation (MBA)--University of Pretoria, 2006.
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| Format: | Thesis |
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University of Pretoria
2013
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| _version_ | 1867613469498408960 |
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| access_status_str | Open Access |
| author2 | Duffy, Neil |
| author_browse | Duffy, Neil |
| author_facet | Duffy, Neil |
| collection | Thesis |
| dc_rights_str_mv | © 2006 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria |
| description | Dissertation (MBA)--University of Pretoria, 2006. |
| format | Thesis |
| id | oai:repository.up.ac.za:2263/23687 |
| institution | University of Pretoria (South Africa) |
| last_indexed | 2026-06-10T12:36:38.728Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UPSpace — University of Pretoria Institutional Repository |
| publishDate | 2013 |
| publishDateRange | 2013 |
| publishDateSort | 2013 |
| publisher | University of Pretoria |
| publisherStr | University of Pretoria |
| record_format | dspace |
| source_str | UPSpace — University of Pretoria Institutional Repository |
| spelling | oai:repository.up.ac.za:2263/23687 Human resource business process outsourcing Duffy, Neil upetd@up.ac.za Starfield, Marc UCTD Contracting out Dissertation (MBA)--University of Pretoria, 2006. This research was undertaken to explore the potential application of Human Resource (HR) Business Process Outsourcing (BPO) as an appropriate service delivery mechanism. The investigation included the identification of the primary internal drivers and external factors affecting HR departments, to craft the framework within which to consider HR BPO. Then the processes that could be delivered by HR BPO were identified. The study concluded with the identification of the critical success factors for implementing HR BPO and the expected benefits. The research was conducted by means of 26 in-depth, semi-structured interviews with senior HR managers and HR professionals. The respondents represented various industries and sectors and included leading South African organisations and a range of global organisations. The resulting findings first introduce the bridge principle, to ensure that HR transformation is not at the expense of line management. Secondly a decision model, which incorporates benefit realisation principles, was developed to assess the applicability of HR BPO for processes. The findings conclude with a success factor condition table that highlights the critical success factors and their dependencies. Gordon Institute of Business Science (GIBS) unrestricted 2013-09-06T15:44:24Z 2010-07-02 2013-09-06T15:44:24Z 2007-04-05 2006 2010-04-01 Dissertation Starfield, M 2006, Human resource business process outsourcing, MBA dissertation, University of Pretoria, Pretoria, viewed yymmdd < http://hdl.handle.net/2263/23687 > G10/273/ag http://hdl.handle.net/2263/23687 http://upetd.up.ac.za/thesis/available/etd-04012010-123801/ © 2006 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria application/pdf University of Pretoria |
| spellingShingle | UCTD Contracting out Human resource business process outsourcing |
| title | Human resource business process outsourcing |
| title_full | Human resource business process outsourcing |
| title_fullStr | Human resource business process outsourcing |
| title_full_unstemmed | Human resource business process outsourcing |
| title_short | Human resource business process outsourcing |
| title_sort | human resource business process outsourcing |
| topic | UCTD Contracting out |
| url | http://hdl.handle.net/2263/23687 http://upetd.up.ac.za/thesis/available/etd-04012010-123801/ |