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The benefits of implementing business intelligence solutions in a South African banking institution
Dissertation (MBA)--University of Pretoria, 2010.
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| Format: | Thesis |
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University of Pretoria
2013
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| _version_ | 1867613504911966208 |
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| access_status_str | Open Access |
| author2 | Tobin, Peter |
| author_browse | Tobin, Peter |
| author_facet | Tobin, Peter |
| collection | Thesis |
| dc_rights_str_mv | © 2006 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria |
| description | Dissertation (MBA)--University of Pretoria, 2010. |
| format | Thesis |
| id | oai:repository.up.ac.za:2263/23694 |
| institution | University of Pretoria (South Africa) |
| last_indexed | 2026-06-10T12:37:12.475Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UPSpace — University of Pretoria Institutional Repository |
| publishDate | 2013 |
| publishDateRange | 2013 |
| publishDateSort | 2013 |
| publisher | University of Pretoria |
| publisherStr | University of Pretoria |
| record_format | dspace |
| source_str | UPSpace — University of Pretoria Institutional Repository |
| spelling | oai:repository.up.ac.za:2263/23694 The benefits of implementing business intelligence solutions in a South African banking institution Tobin, Peter upetd@up.ac.za Vanmare, Jeetesh UCTD Business intelligence Dissertation (MBA)--University of Pretoria, 2010. Business intelligence (BI) can be described as a “managerial concept” or “process.” It is used to assist organisations to manage business information and information technology to make effective decisions. Measuring both tangible and intangible benefits of BI projects remains a significant challenge for South African banking institutions. The output of BI projects is intelligence, which makes the assessment of value difficult. The aim of this study was to gain an understanding as to what are the benefits of implementing BI solutions for a single South African banking institution, Absa. A phenomenological research methodology was used to collect, analyse and interpret the data. A combination of questionnaires and semi structured interviews was used for data collection purposes. The research gauged the BI users’ perceptions of what are the benefits associated with various BI solutions and how they could be measured. Results showed that Absa uses numerous approaches to calculate the benefits of its BI implementations. The research also identified various tangible and intangible benefits of BI solutions in Absa. Furthermore results suggested that there was a genuine need to capture and measure these benefits however, users of these BI solutions required assistance in the form of a guideline or tools to calculate them. Financial metrics such as ROI, was only partially serving this purpose for Absa. These findings together with insights gleaned from the literature review were then be used to suggest a process for the measurement and identification of BI benefits in Absa. Further recommendations and suggestions for future study are stated in the concluding chapter of the research. Gordon Institute of Business Science (GIBS) unrestricted 2013-09-06T15:44:33Z 2010-07-02 2013-09-06T15:44:33Z 2007-04-07 2010-07-02 2010-04-01 Dissertation Vanmare, J 2006, The benefits of implementing business intelligence solutions in a South African banking institution, MBA dissertation, University of Pretoria, Pretoria, viewed yymmdd < http://hdl.handle.net/2263/23694 > G10/280/ag http://hdl.handle.net/2263/23694 http://upetd.up.ac.za/thesis/available/etd-04012010-131259/ © 2006 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria application/pdf University of Pretoria |
| spellingShingle | UCTD Business intelligence The benefits of implementing business intelligence solutions in a South African banking institution |
| title | The benefits of implementing business intelligence solutions in a South African banking institution |
| title_full | The benefits of implementing business intelligence solutions in a South African banking institution |
| title_fullStr | The benefits of implementing business intelligence solutions in a South African banking institution |
| title_full_unstemmed | The benefits of implementing business intelligence solutions in a South African banking institution |
| title_short | The benefits of implementing business intelligence solutions in a South African banking institution |
| title_sort | benefits of implementing business intelligence solutions in a south african banking institution |
| topic | UCTD Business intelligence |
| url | http://hdl.handle.net/2263/23694 http://upetd.up.ac.za/thesis/available/etd-04012010-131259/ |