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Towards a conceptual framework for understanding the implementation of Internet-based self-service technology

Thesis (PhD)--University of Pretoria, 2009.

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Bibliographic Details
Other Authors:	Leonard, A.C. (Awie)
Format:	Thesis
Published:	University of Pretoria 2013
Subjects:	Actor-network theory Implementation Self-service technology Ict Internet E-service E-commerce Structuration theory Consumer-driven healthcare UCTD
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