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A service-dominant logic approach to business intelligence
Thesis (PhD)--University of Pretoria, 2012.
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University of Pretoria
2013
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| _version_ | 1867613659386085376 |
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| access_status_str | Open Access |
| author2 | Van Loggerenberg, J.J. (Johannes Josephus) |
| author_browse | Van Loggerenberg, J.J. (Johannes Josephus) |
| author_facet | Van Loggerenberg, J.J. (Johannes Josephus) |
| collection | Thesis |
| dc_rights_str_mv | © 2012 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. |
| description | Thesis (PhD)--University of Pretoria, 2012. |
| format | Thesis |
| id | oai:repository.up.ac.za:2263/24260 |
| institution | University of Pretoria (South Africa) |
| last_indexed | 2026-06-10T12:39:39.821Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UPSpace — University of Pretoria Institutional Repository |
| publishDate | 2013 |
| publishDateRange | 2013 |
| publishDateSort | 2013 |
| publisher | University of Pretoria |
| publisherStr | University of Pretoria |
| record_format | dspace |
| source_str | UPSpace — University of Pretoria Institutional Repository |
| spelling | oai:repository.up.ac.za:2263/24260 A service-dominant logic approach to business intelligence Van Loggerenberg, J.J. (Johannes Josephus) Lotriet, H.H. (Hugo H.) pamclavier@hotmail.com Clavier, Pamela Rose Service-dominant logic approach Goods-dominant logic Business intelligence Information systems UCTD Thesis (PhD)--University of Pretoria, 2012. Although Business Intelligence (BI) is highly promoted and praised, organisations implementing a BI solution do not always achieve expected benefits. Instead, numerous reports of failed BI implementations and challenges prevail. Even organisations indicating they receive benefit from their BI solutions strive for improvement in BI. This highlights a need for BI to improve and for it to overcome its challenges. In response, this thesis proposes a paradigm shift for BI. It provides a literature and case study, representing an interpretive enquiry using a qualitative research approach. The case study is set within a large South African bank, extending to BI vendors providing BI solutions to the bank. Two scenarios are used to compare the views of BI providers and BI customers. In one scenario, the bank’s internal BI departments represent the BI provider view, providing BI to other departments within the bank as their BI customers. In the other scenario, the BI vendors represent the BI provider view and the BI customer view is represented by the bank’s BI departments as well as other internal bank departments – who are also the BI customers of the BI departments. The thesis starts by identifying BI’s prevailing challenges, highlighting the restrictive tendency evident within BI literature and practice whereby typical Information System (IS) challenges are raised as BI challenges. Challenges are then examined to understand their BI-specific aspects and to identify a list of BI’s prevailing challenges. The thesis then examines current measures proposed to address BI’s challenges, establishing that these are largely ineffective. Rather than attempt to resolve BI’s challenges in the same manner as previous attempts do, this thesis then analyses BI at a conceptual level to reveal a common worldview of BI held by BI practitioners and academics. It is identified that this common worldview is predominantly based on a Goods-Dominant (G-D) Logic, resulting in many of BI’s challenges. A suggestion is made to shift this worldview to a Service-Dominant (S-D) Logic. Although S-D Logic is not a new lens, it has not yet been explicitly applied to BI or a BI-related discipline at a conceptual level, offering the opportunity to examine BI from a new perspective wherein new insights to address BI’s persistent challenges emerge. Informatics unrestricted 2013-09-06T16:59:34Z 2013-05-20 2013-09-06T16:59:34Z 2013-04-04 2012 2013-04-30 Thesis Clavier, PR 2012, A service-dominant logic approach to business intelligence , PhD thesis, University of Pretoria, Pretoria, viewed yymmdd < http://hdl.handle.net/2263/24260 > D13/4/430 http://hdl.handle.net/2263/24260 http://upetd.up.ac.za/thesis/available/etd-04302013-142906/ © 2012 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. application/pdf application/pdf application/pdf application/pdf application/pdf application/pdf application/pdf application/pdf application/pdf University of Pretoria |
| spellingShingle | Service-dominant logic approach Goods-dominant logic Business intelligence Information systems UCTD A service-dominant logic approach to business intelligence |
| title | A service-dominant logic approach to business intelligence |
| title_full | A service-dominant logic approach to business intelligence |
| title_fullStr | A service-dominant logic approach to business intelligence |
| title_full_unstemmed | A service-dominant logic approach to business intelligence |
| title_short | A service-dominant logic approach to business intelligence |
| title_sort | service dominant logic approach to business intelligence |
| topic | Service-dominant logic approach Goods-dominant logic Business intelligence Information systems UCTD |
| url | http://hdl.handle.net/2263/24260 http://upetd.up.ac.za/thesis/available/etd-04302013-142906/ |