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Strategic internal communication in international non-governmental organisations
Dissertation (MPhil)--University of Pretoria, 2010.
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| Format: | Thesis |
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University of Pretoria
2013
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| _version_ | 1867613450399645696 |
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| access_status_str | Open Access |
| author2 | Leonard, Anne |
| author_browse | Leonard, Anne |
| author_facet | Leonard, Anne |
| collection | Thesis |
| dc_rights_str_mv | © 2010, University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. |
| description | Dissertation (MPhil)--University of Pretoria, 2010. |
| format | Thesis |
| id | oai:repository.up.ac.za:2263/24843 |
| institution | University of Pretoria (South Africa) |
| last_indexed | 2026-06-10T12:36:20.438Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UPSpace — University of Pretoria Institutional Repository |
| publishDate | 2013 |
| publishDateRange | 2013 |
| publishDateSort | 2013 |
| publisher | University of Pretoria |
| publisherStr | University of Pretoria |
| record_format | dspace |
| source_str | UPSpace — University of Pretoria Institutional Repository |
| spelling | oai:repository.up.ac.za:2263/24843 Strategic internal communication in international non-governmental organisations Leonard, Anne jhume82@gmail.com Hume, Jessica Mary Ingos Ngo management theory International non-governmental organisations Strategic management theory UCTD Dissertation (MPhil)--University of Pretoria, 2010. The role and importance of international non-governmental organisations (INGOs) has increased with globalisation and the growth of global institutions. Not only do INGOs play a major role in aid delivery in developing countries, they also serve as the voice of the people in the growing global governance system. Thus they have an increasing impact on the social and economic welfare of people around the world. For this reason, the performance and management of INGOs is vital. However, research on their management is lacking. INGOs possess unique characteristics including complex environments, value-based missions and no financial bottom line. Therefore, management practices, like internal communication, that are generally developed for for-profit organisations need to be evaluated for suitability within the INGO context. Strategic internal communication has been identified as driving organisational performance. Internal communication can be defined as strategic when its purpose is to align internal stakeholders with the organisation’s strategic intent. By facilitating strategic alignment, internal communication can play a critical role in organisational performance. Research on strategic internal communication is limited and virtually non-existent when considered within the INGO context. However, by considering communication management theory, strategic management theory and NGO management theory, it is possible to develop theoretical propositions on the strategic functioning of internal communication in INGOs. In particular, the theory suggests that a postmodern approach to strategic management and strategic internal communication can assist INGOs in addressing many of the challenges they face. This study explores the strategic functioning of internal communication in INGOs through exploratory, qualitative case studies. The evidence shows that internal communication in INGOs does not generally function strategically. However, the function is recognised as having potential to improve the performance of these organisations. In particular, there is support for the suitability of a postmodern approach to strategic internal communication in INGOs. Communication Management MPhil Unrestricted 2013-09-06T18:34:30Z 2011-05-24 2013-09-06T18:34:30Z 2011-04-19 2010 2011-05-20 Dissertation Hume, JM 2010, Strategic internal communication in international non-governmental organisations, MPhil Dissertation, University of Pretoria, Pretoria, viewed yymmdd <http://hdl.handle.net/2263/24843> E11/1/gm http://hdl.handle.net/2263/24843 http://upetd.up.ac.za/thesis/available/etd-05202011-145319/ © 2010, University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. application/pdf application/pdf application/pdf application/pdf application/pdf application/pdf application/pdf application/pdf application/pdf application/pdf application/pdf University of Pretoria |
| spellingShingle | Ingos Ngo management theory International non-governmental organisations Strategic management theory UCTD Strategic internal communication in international non-governmental organisations |
| title | Strategic internal communication in international non-governmental organisations |
| title_full | Strategic internal communication in international non-governmental organisations |
| title_fullStr | Strategic internal communication in international non-governmental organisations |
| title_full_unstemmed | Strategic internal communication in international non-governmental organisations |
| title_short | Strategic internal communication in international non-governmental organisations |
| title_sort | strategic internal communication in international non governmental organisations |
| topic | Ingos Ngo management theory International non-governmental organisations Strategic management theory UCTD |
| url | http://hdl.handle.net/2263/24843 http://upetd.up.ac.za/thesis/available/etd-05202011-145319/ |