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An assessment of the state of e-government in South Africa - the case of the Government Employees Pension Fund
Thesis (PhD (Public Affairs))--University of Pretoria, 2007.
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University of Pretoria
2013
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| _version_ | 1867613636169564160 |
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| access_status_str | Open Access |
| author2 | Brynard, P.A. (Petrus) |
| author_browse | Brynard, P.A. (Petrus) |
| author_facet | Brynard, P.A. (Petrus) |
| collection | Thesis |
| dc_rights_str_mv | © 2005, University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. |
| description | Thesis (PhD (Public Affairs))--University of Pretoria, 2007. |
| format | Thesis |
| id | oai:repository.up.ac.za:2263/25642 |
| institution | University of Pretoria (South Africa) |
| last_indexed | 2026-06-10T12:39:17.781Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UPSpace — University of Pretoria Institutional Repository |
| publishDate | 2013 |
| publishDateRange | 2013 |
| publishDateSort | 2013 |
| publisher | University of Pretoria |
| publisherStr | University of Pretoria |
| record_format | dspace |
| source_str | UPSpace — University of Pretoria Institutional Repository |
| spelling | oai:repository.up.ac.za:2263/25642 An assessment of the state of e-government in South Africa - the case of the Government Employees Pension Fund Brynard, P.A. (Petrus) hiltonf@po.gov.za Kuye, Jerry O. Roux, Nico L. Fisher, Hilton Information and communication technology (ICT) Customer relationship management (CRM) Systems integration Interoperability E-citizens Paperless Seamless Information security and risk Workflow (document management) Digital divide E-administration E-government E-governance UCTD Thesis (PhD (Public Affairs))--University of Pretoria, 2007. E-government, electronic Public Administration, has led to streamlined work processes within and between government departments. As theories of administration and management seek to improve processes, electronic administration seeks to improve electronic processes in an effort to provide efficient services. The unique contribution of this study on Public Administration and the related e-government initiatives of the Government Employees Pension Fund is that none of this research has been documented before. Whilst e-government is not new, its application to the Government Employees Pension Fund is novel. E-government espouses integrated partnerships between governments and e-citizens by creating an understanding of electronic relationships between and within organisations. The thesis considers electronic Public Administrative service delivery in the Government Employees Pension Fund as it relates to civil pensions administration. Successful e-government needs a critical mass of users that is central to ensuring its sustainable and successful utilisation. If a critical mass of users is not ensured then e-government initiatives will not be successful. Attempts by the Government Employees Pension Fund to develop a customer relationship management approach are assessed. Sustainable and successful e-service delivery is about providing multi-nodal access to clients. An interactive web site, amongst others, will allow clients to access services remotely. Seamless government is developed around customers’ needs and is outward looking since it provides a single access point for all services offered by government. Gaining access to information and communications technologies is a challenge that many face, hence the digital divide is a stymieing factor in providing seamless, successful e-government services. Not all e-government initiatives are successful. Information and communications technology initiatives are not always implemented according to planned timelines and budgets. The case of the Government Employees Pension Fund proved to be no different given that not all the e-government initiatives embarked upon were successful. School of Public Management and Administration (SPMA) unrestricted 2013-09-06T22:47:55Z 2006-06-19 2013-09-06T22:47:55Z 2005-08-01 2007-06-19 2006-06-19 Thesis Fisher, H 2005, An assessment of the state of e-government in South Africa - the case of the Government Employees Pension Fund, PhD thesis, University of Pretoria, Pretoria, viewed yymmdd < http://hdl.handle.net/2263/25642 > http://hdl.handle.net/2263/25642 http://upetd.up.ac.za/thesis/available/etd-06192006-154208/ © 2005, University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. application/pdf application/pdf application/pdf application/pdf application/pdf application/pdf University of Pretoria |
| spellingShingle | Information and communication technology (ICT) Customer relationship management (CRM) Systems integration Interoperability E-citizens Paperless Seamless Information security and risk Workflow (document management) Digital divide E-administration E-government E-governance UCTD An assessment of the state of e-government in South Africa - the case of the Government Employees Pension Fund |
| title | An assessment of the state of e-government in South Africa - the case of the Government Employees Pension Fund |
| title_full | An assessment of the state of e-government in South Africa - the case of the Government Employees Pension Fund |
| title_fullStr | An assessment of the state of e-government in South Africa - the case of the Government Employees Pension Fund |
| title_full_unstemmed | An assessment of the state of e-government in South Africa - the case of the Government Employees Pension Fund |
| title_short | An assessment of the state of e-government in South Africa - the case of the Government Employees Pension Fund |
| title_sort | assessment of the state of e government in south africa the case of the government employees pension fund |
| topic | Information and communication technology (ICT) Customer relationship management (CRM) Systems integration Interoperability E-citizens Paperless Seamless Information security and risk Workflow (document management) Digital divide E-administration E-government E-governance UCTD |
| url | http://hdl.handle.net/2263/25642 http://upetd.up.ac.za/thesis/available/etd-06192006-154208/ |