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Mobile banking and the financial services needs of the poor : an adoption framework
Dissertation (MBA)--University of Pretoria, 2012.
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University of Pretoria
2013
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| _version_ | 1867613589514223616 |
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| access_status_str | Open Access |
| author2 | Corder, Clive |
| author_browse | Corder, Clive |
| author_facet | Corder, Clive |
| collection | Thesis |
| dc_rights_str_mv | © 2011 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. |
| description | Dissertation (MBA)--University of Pretoria, 2012. |
| format | Thesis |
| id | oai:repository.up.ac.za:2263/27166 |
| institution | University of Pretoria (South Africa) |
| last_indexed | 2026-06-10T12:38:33.011Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UPSpace — University of Pretoria Institutional Repository |
| publishDate | 2013 |
| publishDateRange | 2013 |
| publishDateSort | 2013 |
| publisher | University of Pretoria |
| publisherStr | University of Pretoria |
| record_format | dspace |
| source_str | UPSpace — University of Pretoria Institutional Repository |
| spelling | oai:repository.up.ac.za:2263/27166 Mobile banking and the financial services needs of the poor : an adoption framework Corder, Clive ichelp@gibs.co.za Tshitenge, Mbali Paulinah UCTD M-banking adoption Itc4d Attitude Perception of behavioural control Bottom of the pyramid (BoP) Financial inclusion Dissertation (MBA)--University of Pretoria, 2012. “Over the past ten years, ITCs have become an important element in sustaining economic growth and poverty reduction through increasing efficiencies, enabling the delivery of social services, or creating new sources of income and employment” (Fourati, 2009, p. 37) . m-banking is one such technological development that has a potential to increase economic participation by low-income consumers. This research examines the factors influencing the adoption of mobile banking by low-income consumers in South Africa, with a special focus on the banking needs of the poor. The research framework was adapted from Tan and Teo (2000) and assessed the impact of these nine variables on the intention to adopt m-banking: relative advantage, compatibility with values, compatibility with banking needs, compatibility with cell phone use experience, complexity, “trialibility”, risk, self-efficacy and support. Data for this study was collected through a physical hardcopy survey in Soweto, in Gauteng.The research found that low-income consumers will consider adopting m-banking as long as it is offers them an improved way over the current mechanisms of managing their money, it is compatible with their financial services needs and they consider themselves as having the necessary skills to use it. Gordon Institute of Business Science (GIBS) unrestricted 2013-09-07T10:51:31Z 2012-10-01 2013-09-07T10:51:31Z 2012-03-08 2012-10-01 2012-08-11 Dissertation Tshitenge, MP 2011, Mobile banking and the financial services needs of the poor : an adoption framework, MBA dissertation, University of Pretoria, Pretoria, viewed yymmdd < http://hdl.handle.net/2263/27166 > F/12/4/791/zw http://hdl.handle.net/2263/27166 http://upetd.up.ac.za/thesis/available/etd-08112012-165906/ © 2011 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. application/pdf University of Pretoria |
| spellingShingle | UCTD M-banking adoption Itc4d Attitude Perception of behavioural control Bottom of the pyramid (BoP) Financial inclusion Mobile banking and the financial services needs of the poor : an adoption framework |
| title | Mobile banking and the financial services needs of the poor : an adoption framework |
| title_full | Mobile banking and the financial services needs of the poor : an adoption framework |
| title_fullStr | Mobile banking and the financial services needs of the poor : an adoption framework |
| title_full_unstemmed | Mobile banking and the financial services needs of the poor : an adoption framework |
| title_short | Mobile banking and the financial services needs of the poor : an adoption framework |
| title_sort | mobile banking and the financial services needs of the poor an adoption framework |
| topic | UCTD M-banking adoption Itc4d Attitude Perception of behavioural control Bottom of the pyramid (BoP) Financial inclusion |
| url | http://hdl.handle.net/2263/27166 http://upetd.up.ac.za/thesis/available/etd-08112012-165906/ |