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Business process analysis of a South African state-funded health care facility
Dissertation (MEng (Industrial Engineering))--University of Pretoria, 2006.
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University of Pretoria
2013
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| _version_ | 1867613680818978816 |
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| access_status_str | Open Access |
| author2 | Kruger, P.S. (Paul Stephanus), 1944- |
| author_browse | Kruger, P.S. (Paul Stephanus), 1944- |
| author_facet | Kruger, P.S. (Paul Stephanus), 1944- |
| collection | Thesis |
| dc_rights_str_mv | © 2003, University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. |
| description | Dissertation (MEng (Industrial Engineering))--University of Pretoria, 2006. |
| format | Thesis |
| id | oai:repository.up.ac.za:2263/27454 |
| institution | University of Pretoria (South Africa) |
| last_indexed | 2026-06-10T12:40:00.333Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UPSpace — University of Pretoria Institutional Repository |
| publishDate | 2013 |
| publishDateRange | 2013 |
| publishDateSort | 2013 |
| publisher | University of Pretoria |
| publisherStr | University of Pretoria |
| record_format | dspace |
| source_str | UPSpace — University of Pretoria Institutional Repository |
| spelling | oai:repository.up.ac.za:2263/27454 Business process analysis of a South African state-funded health care facility Kruger, P.S. (Paul Stephanus), 1944- upetd@ais.up.ac.za Steenkamp, Henrietta Physical therapy personnel management sa Health facilities personnel management south afric Process control analysis UCTD Dissertation (MEng (Industrial Engineering))--University of Pretoria, 2006. The environment in South Africa has changed dramatically with regard to health services during the past five years especially for state-funded hospitals in the public sector. At the Johannesburg Hospital the admittance of chronic patients has increased considerably over the past five years, thus increasing the workload for the physiotherapists. In spite of the increased workload the staff complement of the Physiotherapy Department has decreased from forty-one to eighteen staff members due to the severe budget constraints. This investigation was initiated to determine whether the department was operating optimally under present conditions, and what the major problem areas were. This document describes the methods used and results obtained during the investigation. Several known techniques such as the brainstorming and nominal group technique were used during the facilitation of workshops. Timesheets were completed over a six-month period and interviews were held with the personnel in the department. The approach followed with the statistical analysis of the timesheets was to use confidence intervals to compare the standard treatment times with the actual treatment times. Hypotheses testing were used to determine whether it would be possible to standardise on similar treatments in different treatment areas. The required capacity was calculated based on the amount of time spent on direct patient care by the physiotherapists during the six-month period of the investigation. Several major issues were identified during the workshops that need to be addressed. Important conclusions drawn were that there was indeed a shortage of staff in the physiotherapy department. It also became clear that standardisation of treatments in different treatment areas is not possible. There is a need for a recognition system and teambuilding exercises, which should have a favourable impact on the motivation of employees. A maintenance plan for equipment needs to be implemented and interdepartmental communication needs to improve. Industrial and Systems Engineering unrestricted 2013-09-07T11:33:49Z 2005-08-24 2013-09-07T11:33:49Z 2003-04-01 2006-08-24 2005-08-22 Dissertation Steenkamp, H 2003, Business process analysis of a South African state-funded health care facility, MEng dissertation, University of Pretoria, Pretoria, viewed yymmdd < http://hdl.handle.net/2263/27454 > http://hdl.handle.net/2263/27454 http://upetd.up.ac.za/thesis/available/etd-08222005-142804/ © 2003, University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. application/pdf application/pdf application/pdf application/pdf application/pdf application/pdf application/pdf application/pdf application/pdf University of Pretoria |
| spellingShingle | Physical therapy personnel management sa Health facilities personnel management south afric Process control analysis UCTD Business process analysis of a South African state-funded health care facility |
| title | Business process analysis of a South African state-funded health care facility |
| title_full | Business process analysis of a South African state-funded health care facility |
| title_fullStr | Business process analysis of a South African state-funded health care facility |
| title_full_unstemmed | Business process analysis of a South African state-funded health care facility |
| title_short | Business process analysis of a South African state-funded health care facility |
| title_sort | business process analysis of a south african state funded health care facility |
| topic | Physical therapy personnel management sa Health facilities personnel management south afric Process control analysis UCTD |
| url | http://hdl.handle.net/2263/27454 http://upetd.up.ac.za/thesis/available/etd-08222005-142804/ |