Full Text Available
Note: Clicking the button above will open the full text document at the original institutional repository in a new window.
Defining the critical success factors for the implementation and maintenance of a total quality management system in South African construction companies involved in building
Thesis (MSc (Project Management))--University of Pretoria, 2004.
Saved in:
| Other Authors: | |
|---|---|
| Format: | Thesis |
| Published: |
University of Pretoria
2013
|
| Subjects: | |
| Tags: |
No Tags, Be the first to tag this record!
|
| _version_ | 1867613677310443520 |
|---|---|
| access_status_str | Open Access |
| author2 | Basson, G.A.J. (Gert) |
| author_browse | Basson, G.A.J. (Gert) |
| author_facet | Basson, G.A.J. (Gert) |
| collection | Thesis |
| dc_rights_str_mv | © 2002, University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. |
| description | Thesis (MSc (Project Management))--University of Pretoria, 2004. |
| format | Thesis |
| id | oai:repository.up.ac.za:2263/27573 |
| institution | University of Pretoria (South Africa) |
| last_indexed | 2026-06-10T12:39:56.908Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UPSpace — University of Pretoria Institutional Repository |
| publishDate | 2013 |
| publishDateRange | 2013 |
| publishDateSort | 2013 |
| publisher | University of Pretoria |
| publisherStr | University of Pretoria |
| record_format | dspace |
| source_str | UPSpace — University of Pretoria Institutional Repository |
| spelling | oai:repository.up.ac.za:2263/27573 Defining the critical success factors for the implementation and maintenance of a total quality management system in South African construction companies involved in building Basson, G.A.J. (Gert) upetd@ais.up.ac.za Joubert, Wessel Total quality management (TQM) Empowerment Cultural change Commitment UCTD Thesis (MSc (Project Management))--University of Pretoria, 2004. The aim of this study was to determine what the requirements were for a South African construction company to successfully implement and maintain a system of quality control known as Total Quality Management. The need for the study originated from the higher levels of competition experienced in the construction sector due to globalisation together with the economic downturn experienced after the 1998 rise in interest rates. The study was based on a literature study of the writings of pioneers in the field of quality such as Crosby and Juran. From these works a better understanding of what is meant by the word "Quality" was extracted. The characteristics of quality, as well as its relationship to productivity were explored. The meaning of quality in the construction industry, methods for measuring quality and the costs pertaining to quality was also researched. The next step was to determine what a Total Quality Management system entailed. Three axioms of Total Quality Management were identified and these were Commitment, Scientific knowledge and Involvement. It was shown that Total Quality Management required Primary- and Secondary strategies and had various focus areas. In defining the critical success factors for the implementation of a Total Quality Management system, it was found that commitment; cultural change and empowerment were necessary. The process of installation also required the continuous repetition of fourteen steps. The critical success factors in maintaining a Total Quality Management system was found to be leadership's ability to motivate people through communication, recognition, rewarding and empowerment as well as the management of areas such as team building, training and education. Finally, conclusions were reached, recommendations made and possible subjects for future research identified. Construction Economics unrestricted 2013-09-07T11:47:22Z 2003-08-28 2013-09-07T11:47:22Z 2002-12-08 2004-08-28 2003-08-27 Thesis Joubert, W 2002, Defining the critical success factors for the implementation and maintenance of a total quality management system in South African construction companies involved in building, MSc thesis, University of Pretoria, Pretoria, viewed yymmdd < http://hdl.handle.net/2263/27573 > http://hdl.handle.net/2263/27573 http://upetd.up.ac.za/thesis/available/etd-08272003-113943/ © 2002, University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. application/pdf application/pdf application/pdf application/pdf application/pdf application/pdf application/pdf application/pdf application/pdf University of Pretoria |
| spellingShingle | Total quality management (TQM) Empowerment Cultural change Commitment UCTD Defining the critical success factors for the implementation and maintenance of a total quality management system in South African construction companies involved in building |
| title | Defining the critical success factors for the implementation and maintenance of a total quality management system in South African construction companies involved in building |
| title_full | Defining the critical success factors for the implementation and maintenance of a total quality management system in South African construction companies involved in building |
| title_fullStr | Defining the critical success factors for the implementation and maintenance of a total quality management system in South African construction companies involved in building |
| title_full_unstemmed | Defining the critical success factors for the implementation and maintenance of a total quality management system in South African construction companies involved in building |
| title_short | Defining the critical success factors for the implementation and maintenance of a total quality management system in South African construction companies involved in building |
| title_sort | defining the critical success factors for the implementation and maintenance of a total quality management system in south african construction companies involved in building |
| topic | Total quality management (TQM) Empowerment Cultural change Commitment UCTD |
| url | http://hdl.handle.net/2263/27573 http://upetd.up.ac.za/thesis/available/etd-08272003-113943/ |