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The relationship amongst locus of control, self-determination and job satisfaction in call centres
Dissertation (MCom)--University of Pretoria, 2006.
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| Format: | Thesis |
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University of Pretoria
2013
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| _version_ | 1867613519858368512 |
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| access_status_str | Open Access |
| author2 | Basson, Johan Schutte |
| author_browse | Basson, Johan Schutte |
| author_facet | Basson, Johan Schutte |
| collection | Thesis |
| dc_rights_str_mv | © 2006, University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. |
| description | Dissertation (MCom)--University of Pretoria, 2006. |
| format | Thesis |
| id | oai:repository.up.ac.za:2263/28546 |
| institution | University of Pretoria (South Africa) |
| last_indexed | 2026-06-10T12:37:26.754Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UPSpace — University of Pretoria Institutional Repository |
| publishDate | 2013 |
| publishDateRange | 2013 |
| publishDateSort | 2013 |
| publisher | University of Pretoria |
| publisherStr | University of Pretoria |
| record_format | dspace |
| source_str | UPSpace — University of Pretoria Institutional Repository |
| spelling | oai:repository.up.ac.za:2263/28546 The relationship amongst locus of control, self-determination and job satisfaction in call centres Basson, Johan Schutte Carrim, Nasima Mohamed Hoosen Call centres Job satisfaction Self-determination Locus of control UCTD Dissertation (MCom)--University of Pretoria, 2006. Call centres across the globe experience high levels of absenteeism and labour turnover. The reason being: job dissatisfaction. South African call centres are also facing the same problem where absenteeism and labour turnover is on the increase. Job satisfaction is influenced not only by situational aspects of the job environment but by dispositional personality factors of the individual as well. The aim of the study was to determine the possible relationship among locus of control, self-determination and job satisfaction. The study population consisted of (N= 187) call centre agents from a Municipality in Gauteng. The results of the empirical study indicate there is a relationship between locus of control and job satisfaction. Copyright 2006, University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. Please cite as follows: Carrim, N 2006, The relationship amongst locus of control, self-determination and job satisfaction in call centres, MCom dissertation, University of Pretoria, Pretoria, viewed yymmdd < http://upetd.up.ac.za/thesis/available/etd-02132012-105055 / > C12/4/70/gm Human Resource Management unrestricted 2013-09-07T13:42:30Z 2012-03-16 2013-09-07T13:42:30Z 2006-01-01 2006 2012-02-13 Dissertation Carrim, N 2006, The relationship amongst locus of control, self-determination and job satisfaction in call centres, MCom dissertation, University of Pretoria, Pretoria, viewed yymmdd < http://hdl.handle.net/2263/28546 > http://hdl.handle.net/2263/28546 http://upetd.up.ac.za/thesis/available/etd-02132012-105055/ © 2006, University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. application/pdf University of Pretoria |
| spellingShingle | Call centres Job satisfaction Self-determination Locus of control UCTD The relationship amongst locus of control, self-determination and job satisfaction in call centres |
| title | The relationship amongst locus of control, self-determination and job satisfaction in call centres |
| title_full | The relationship amongst locus of control, self-determination and job satisfaction in call centres |
| title_fullStr | The relationship amongst locus of control, self-determination and job satisfaction in call centres |
| title_full_unstemmed | The relationship amongst locus of control, self-determination and job satisfaction in call centres |
| title_short | The relationship amongst locus of control, self-determination and job satisfaction in call centres |
| title_sort | relationship amongst locus of control self determination and job satisfaction in call centres |
| topic | Call centres Job satisfaction Self-determination Locus of control UCTD |
| url | http://hdl.handle.net/2263/28546 http://upetd.up.ac.za/thesis/available/etd-02132012-105055/ |