Full Text Available
Note: Clicking the button above will open the full text document at the original institutional repository in a new window.
The construct equivalence of the Customer Contact Styles Questionnaire (CCSQ7.2) for proctored and unproctored administration groups
Dissertation (MCom)--University of Pretoria, 2008.
Saved in:
| Other Authors: | |
|---|---|
| Format: | Thesis |
| Published: |
University of Pretoria
2013
|
| Subjects: | |
| Tags: |
No Tags, Be the first to tag this record!
|
| _version_ | 1867613464196808704 |
|---|---|
| access_status_str | Open Access |
| author2 | Olckers, Chantal |
| author_browse | Olckers, Chantal |
| author_facet | Olckers, Chantal |
| collection | Thesis |
| dc_rights_str_mv | © 2008, University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria |
| description | Dissertation (MCom)--University of Pretoria, 2008. |
| format | Thesis |
| id | oai:repository.up.ac.za:2263/30539 |
| institution | University of Pretoria (South Africa) |
| last_indexed | 2026-06-10T12:36:33.567Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UPSpace — University of Pretoria Institutional Repository |
| publishDate | 2013 |
| publishDateRange | 2013 |
| publishDateSort | 2013 |
| publisher | University of Pretoria |
| publisherStr | University of Pretoria |
| record_format | dspace |
| source_str | UPSpace — University of Pretoria Institutional Repository |
| spelling | oai:repository.up.ac.za:2263/30539 The construct equivalence of the Customer Contact Styles Questionnaire (CCSQ7.2) for proctored and unproctored administration groups Olckers, Chantal upetd@up.ac.za Hyra, Alex Customer contact styles questionnaire Construct equivalence Internet-delivered testing UCTD Dissertation (MCom)--University of Pretoria, 2008. The advent of the Internet in personnel selection has brought with it many opportunities, challenges and concerns. The opportunities afforded to the employer include, among others, increased security, a reduction in the resources needed, reduced geographical constraints, reduced time to hire, immediate scoring and a lowering of costs. Owing to these benefits, the use of the Internet for psychological testing will continue to become more prevalent in personnel selection over the next few years. The use and acceptance of the Internet has encouraged organisations and assessment practitioners to make use of Internet-delivered testing as the preferred mode of administration, especially in view of the benefits that it offers to the employer, as well as to the candidate. Internet-delivered testing brings with it a few concerns and many organisations are still making use of the paper-and-pencil version of an instrument even though it is available in an online version. This is because of concerns over measurement equivalence, as the paper-and-pencil version is seen as a “safer” and more accepted mode of administration. There are also many test publishers that would like to take advantage of the practicability of Internet-delivered testing by converting their current selection procedures to an Internet format. This conversion cannot simply be assumed and needs to be examined and documented for each instrument. The primary purpose of this study is to determine the construct equivalence of the Customer Contact Styles Questionnaire (CCSQ7.2) when it is administered via paper-and-pencil in the presence of a proctor and when it is administered online in the absence of a proctor. The aim is to determine whether the online version of the CCSQ7.2 can be considered equivalent to its paper-and-pencil counterpart without loss of psychometric property. The results of the study revealed that the mode in which the CCSQ7.2 is administered does not compromise scale reliabilities and that the relationship between scales of the CCSQ7.2 are not affected by modes of administration. It can thus be said with confidence that the online version of the CCSQ7.2 can be considered equivalent to its paper-and-pencil counterpart without loss of psychometric property. Copyright Human Resource Management unrestricted 2013-09-07T19:19:11Z 2012-10-12 2013-09-07T19:19:11Z 2008-10-01 2008 2012-02-21 Dissertation Hyra, AM 2008, The construct equivalence of the Customer Contact Styles Questionnaire (CCSQ7.2) for proctored and unproctored administration groups, MCom dissertation, University of Pretoria, Pretoria, viewed yymmdd < http://hdl.handle.net/2263/30539 > C12/4/135/gm http://hdl.handle.net/2263/30539 http://upetd.up.ac.za/thesis/available/etd-02212012-120655/ © 2008, University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria application/pdf University of Pretoria |
| spellingShingle | Customer contact styles questionnaire Construct equivalence Internet-delivered testing UCTD The construct equivalence of the Customer Contact Styles Questionnaire (CCSQ7.2) for proctored and unproctored administration groups |
| title | The construct equivalence of the Customer Contact Styles Questionnaire (CCSQ7.2) for proctored and unproctored administration groups |
| title_full | The construct equivalence of the Customer Contact Styles Questionnaire (CCSQ7.2) for proctored and unproctored administration groups |
| title_fullStr | The construct equivalence of the Customer Contact Styles Questionnaire (CCSQ7.2) for proctored and unproctored administration groups |
| title_full_unstemmed | The construct equivalence of the Customer Contact Styles Questionnaire (CCSQ7.2) for proctored and unproctored administration groups |
| title_short | The construct equivalence of the Customer Contact Styles Questionnaire (CCSQ7.2) for proctored and unproctored administration groups |
| title_sort | construct equivalence of the customer contact styles questionnaire ccsq7 2 for proctored and unproctored administration groups |
| topic | Customer contact styles questionnaire Construct equivalence Internet-delivered testing UCTD |
| url | http://hdl.handle.net/2263/30539 http://upetd.up.ac.za/thesis/available/etd-02212012-120655/ |