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Understanding flow and chunking constructs in self service technologies
Dissertation (MBA)--University of Pretoria, 2013.
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| Format: | Thesis |
| Language: | English |
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University of Pretoria
2014
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| _version_ | 1867613545172041728 |
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| access_status_str | Open Access |
| author2 | Chipp, Kerry |
| author_browse | Chipp, Kerry |
| author_facet | Chipp, Kerry |
| collection | Thesis |
| dc_rights_str_mv | © 2014 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. |
| description | Dissertation (MBA)--University of Pretoria, 2013. |
| format | Thesis |
| id | oai:repository.up.ac.za:2263/40763 |
| institution | University of Pretoria (South Africa) |
| language | English |
| last_indexed | 2026-06-10T12:37:50.718Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UPSpace — University of Pretoria Institutional Repository |
| publishDate | 2014 |
| publishDateRange | 2014 |
| publishDateSort | 2014 |
| publisher | University of Pretoria |
| publisherStr | University of Pretoria |
| record_format | dspace |
| source_str | UPSpace — University of Pretoria Institutional Repository |
| spelling | oai:repository.up.ac.za:2263/40763 Understanding flow and chunking constructs in self service technologies Chipp, Kerry ichelp@gibs.co.za Esterhuyse, Jacques UCTD Flow Chunking Technology Readiness Technology Readiness Index (TRI) Self-Service Technologies (SSTs) Dissertation (MBA)--University of Pretoria, 2013. When developing new services on SSTs it is very important to keep in mind what the user experience is when using it and that this experience will vary across different types of users. This study intends to investigate the flow experience of users when presented with different types of menu options (chunked / grouped vs. a listed menu) across different types of users. The research is quantitative and causal in nature, and used an experimental factorial design in the conduct of the research. The TRI and flow scales were used in the questionnaire design and a total of 139 respondents were involved in the experiment. The study found that the impact of flow is greater with lower TRI respondents than with higher TRI respondents on SSTs ccgibs2014 Gordon Institute of Business Science (GIBS) MBA Unrestricted 2014-07-15T10:05:03Z 2014-07-15T10:05:03Z 2014-04-30 2013 Mini Dissertation Esterhuyse, J 2013, Understanding flow and chunking constructs in self service technologies, MBA Mini Dissertation, University of Pretoria, Pretoria, viewed yymmdd <http://hdl.handle.net/2263/40763> http://hdl.handle.net/2263/40763 en © 2014 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. application/pdf University of Pretoria |
| spellingShingle | UCTD Flow Chunking Technology Readiness Technology Readiness Index (TRI) Self-Service Technologies (SSTs) Understanding flow and chunking constructs in self service technologies |
| title | Understanding flow and chunking constructs in self service technologies |
| title_full | Understanding flow and chunking constructs in self service technologies |
| title_fullStr | Understanding flow and chunking constructs in self service technologies |
| title_full_unstemmed | Understanding flow and chunking constructs in self service technologies |
| title_short | Understanding flow and chunking constructs in self service technologies |
| title_sort | understanding flow and chunking constructs in self service technologies |
| topic | UCTD Flow Chunking Technology Readiness Technology Readiness Index (TRI) Self-Service Technologies (SSTs) |
| url | http://hdl.handle.net/2263/40763 |