Full Text Available
Note: Clicking the button above will open the full text document at the original institutional repository in a new window.
Competing in knowledge intensive service : the dichotomy between talent and technology
Dissertation (MBA)--University of Pretoria, 2014.
Saved in:
| Other Authors: | |
|---|---|
| Format: | Thesis |
| Language: | English |
| Published: |
University of Pretoria
2015
|
| Subjects: | |
| Tags: |
No Tags, Be the first to tag this record!
|
| _version_ | 1867613496528601088 |
|---|---|
| access_status_str | Open Access |
| author2 | Chiba, Manoj |
| author_browse | Chiba, Manoj |
| author_facet | Chiba, Manoj |
| collection | Thesis |
| dc_rights_str_mv | © 2014 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. |
| description | Dissertation (MBA)--University of Pretoria, 2014. |
| format | Thesis |
| id | oai:repository.up.ac.za:2263/44213 |
| institution | University of Pretoria (South Africa) |
| language | English |
| last_indexed | 2026-06-10T12:37:04.556Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UPSpace — University of Pretoria Institutional Repository |
| publishDate | 2015 |
| publishDateRange | 2015 |
| publishDateSort | 2015 |
| publisher | University of Pretoria |
| publisherStr | University of Pretoria |
| record_format | dspace |
| source_str | UPSpace — University of Pretoria Institutional Repository |
| spelling | oai:repository.up.ac.za:2263/44213 Competing in knowledge intensive service : the dichotomy between talent and technology Chiba, Manoj ichelp@gibs.co.za Burin, Candice UCTD Competition Ability Technology Qualitative research Dissertation (MBA)--University of Pretoria, 2014. This qualitative exploratory study was designed to discover the impact emerging exponential technologies (EmX technologies) have and will increasingly have on the talent and business models of knowledge-intensive services (KIS) firms. This research indicated the importance of talent and the extent to which talent is likely to be augmented or replaced due to these technologies. The dichotomy between talent and technology was of particular interest as KIS firms have generally based their ability to compete purely on their recruited and trained talent. The rationale for this study is that the researcher found limited academically published research addressing the impact of how KIS firms could increasingly use EmX technologies to enhance their competitive advantage in the market, while many of these firms face intensified client expectations and increased competitor rivalry. It was the researcher’s assumption that this research would aid KIS firms to obtain a more profound understanding of how they could use EmX technologies to modify their business models as a means of gaining a competitive advantage over their competitors. A judgement sample of ten senior executives in KIS firms was selected and in-depth interviews were employed as the primary data-collection method. The data was coded and organised according to the research questions. The analysis and interpretations of findings was structured to answer each of the research questions. This research revealed that EmX technologies are likely to evolve KIS firms’ business models to ensure greater use of these technologies through adopting digital strategies that better enable their talent; enhance their products and services and how they are delivered and alter their methodologies, processes and structures to gain an initial competitive advantage. Resultantly, KIS firms are likely to obtain reputational benefits of being ‘idea leaders’, which aids in differentiating them in the market; they would be able to better scale their businesses and achieve cost efficiencies. However, KIS firms would need to keep innovating as their competitors rapidly imitate any successful implementations. Various talent and business model recommendations were made to KIS firms in this study to help them take advantage of EmX technologies in an effective way. zkgibs2015 Gordon Institute of Business Science (GIBS) Unrestricted 2015-03-31T10:14:52Z 2015-03-31T10:14:52Z 2015-03-24 2014 Mini Dissertation Burin, C. (2014). Competing in knowledge intensive service: the dichotomy between talent and technology (MBA mini-dissertation).Gordon Institute of Business Science, University of Pretoria. Retrieved from http://repository.up.ac.za/handle/2263/1818 http://hdl.handle.net/2263/44213 en © 2014 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. application/pdf University of Pretoria |
| spellingShingle | UCTD Competition Ability Technology Qualitative research Competing in knowledge intensive service : the dichotomy between talent and technology |
| title | Competing in knowledge intensive service : the dichotomy between talent and technology |
| title_full | Competing in knowledge intensive service : the dichotomy between talent and technology |
| title_fullStr | Competing in knowledge intensive service : the dichotomy between talent and technology |
| title_full_unstemmed | Competing in knowledge intensive service : the dichotomy between talent and technology |
| title_short | Competing in knowledge intensive service : the dichotomy between talent and technology |
| title_sort | competing in knowledge intensive service the dichotomy between talent and technology |
| topic | UCTD Competition Ability Technology Qualitative research |
| url | http://hdl.handle.net/2263/44213 |