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Factors that influence the non-urgent use of emergency departments
Mini Dissertation (MBA)--University of Pretoria, 2015.
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| Format: | Thesis |
| Language: | English |
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University of Pretoria
2016
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| _version_ | 1867613599618301952 |
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| access_status_str | Open Access |
| author2 | Holland, Mike |
| author_browse | Holland, Mike |
| author_facet | Holland, Mike |
| collection | Thesis |
| dc_rights_str_mv | ©2016 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. |
| description | Mini Dissertation (MBA)--University of Pretoria, 2015. |
| format | Thesis |
| id | oai:repository.up.ac.za:2263/52428 |
| institution | University of Pretoria (South Africa) |
| language | English |
| last_indexed | 2026-06-10T12:38:42.927Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UPSpace — University of Pretoria Institutional Repository |
| publishDate | 2016 |
| publishDateRange | 2016 |
| publishDateSort | 2016 |
| publisher | University of Pretoria |
| publisherStr | University of Pretoria |
| record_format | dspace |
| source_str | UPSpace — University of Pretoria Institutional Repository |
| spelling | oai:repository.up.ac.za:2263/52428 Factors that influence the non-urgent use of emergency departments Holland, Mike ichelp@gibs.co.za Legoete, Seipati N. UCTD Mini Dissertation (MBA)--University of Pretoria, 2015. The changing role of emergency departments (ED) as providers of non-urgent care has been labelled inappropriate and a burden to healthcare systems. This has resulted in the development of intervention strategies aimed at diverting these nonurgent patients away from the ED to primary care providers who are able to effectively manage these conditions at a lower cost. The failure of diversion strategies thus far, highlights a gap in the understanding of the factors that influence these patients to seek non-urgent care in the ED. This study was designed with the aim to understand the patients perspective in the decision to seek non-urgent care in the ED as well as to establish whether this phenomenon is in any way related to what time of day or week these visits occur. The study was purely quantitative in nature and employed a self-administered questionnaire that was completed by 113 respondents in an ED of a private hospital in Johannesburg, South Africa. The results showed that non-urgent ED use is mainly a result of an interplay between the inadequate access to primary care and the convenience of the ED. The patient s perception of urgency was also found to influence this behaviour, as was the effect of medical insurance in shielding patients from realising the full cost of care in the ED. The study also distinctly pointed out differences in the factors that influence nonurgent ED use at different times of the day as well as on different days of the week. vn2016 Gordon Institute of Business Science (GIBS) MBA Unrestricted 2016-05-04T13:46:31Z 2016-05-04T13:46:31Z 2016-03-30 2015 Mini Dissertation Legoete, SN 2015, Factors that influence the non-urgent use of umergency uepartments in the South African Private Health sector, MBA Mini-dissertation, University of Pretoria, Pretoria, viewed yymmdd <http://hdl.handle.net/2263/52428> GIBS http://hdl.handle.net/2263/52428 en ©2016 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. application/pdf University of Pretoria |
| spellingShingle | UCTD Factors that influence the non-urgent use of emergency departments |
| title | Factors that influence the non-urgent use of emergency departments |
| title_full | Factors that influence the non-urgent use of emergency departments |
| title_fullStr | Factors that influence the non-urgent use of emergency departments |
| title_full_unstemmed | Factors that influence the non-urgent use of emergency departments |
| title_short | Factors that influence the non-urgent use of emergency departments |
| title_sort | factors that influence the non urgent use of emergency departments |
| topic | UCTD |
| url | http://hdl.handle.net/2263/52428 |