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Decision Support Dashboards : their impact on the ICT sector and how they can improve decision making
Dissertation (MCom)--University of Pretoria, 2015.
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| Format: | Thesis |
| Language: | English |
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University of Pretoria
2016
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| _version_ | 1867613682947588096 |
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| access_status_str | Open Access |
| author2 | Strydom, Ian |
| author_browse | Strydom, Ian |
| author_facet | Strydom, Ian |
| collection | Thesis |
| dc_rights_str_mv | © 2016 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. |
| description | Dissertation (MCom)--University of Pretoria, 2015. |
| format | Thesis |
| id | oai:repository.up.ac.za:2263/53006 |
| institution | University of Pretoria (South Africa) |
| language | English |
| last_indexed | 2026-06-10T12:40:01.664Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UPSpace — University of Pretoria Institutional Repository |
| publishDate | 2016 |
| publishDateRange | 2016 |
| publishDateSort | 2016 |
| publisher | University of Pretoria |
| publisherStr | University of Pretoria |
| record_format | dspace |
| source_str | UPSpace — University of Pretoria Institutional Repository |
| spelling | oai:repository.up.ac.za:2263/53006 Decision Support Dashboards : their impact on the ICT sector and how they can improve decision making Strydom, Ian u12349080@tuks.co.za Van den Heever, Heinrich UCTD Student Experience Remote Learning E-Learning ICT in Education Digital Divide Blended Learning Engineering, built environment and information technology theses SDG-04 Engineering, built environment and information technology theses SDG-09 Engineering, built environment and information technology theses SDG-10 Dissertation (MCom)--University of Pretoria, 2015. The objective of this dissertation is to document the research study which set out to determine what is required of decision support dashboards to enhance decision making in the information, communication and technology (ICT) sector. Another objective of this study involved the investigation of what constitutes an effective dashboard regarding its decision-making ability in ICT organisations. By combining the objectives mentioned above, the study attempted to identify whether the ICT sector incorporated any dashboard development methodologies that facilitated decision making abilities, and if not, whether such a methodology could be created. The researcher had chosen to complete a qualitative study that took an interpretive approach to analysing dashboards and the decision-making process. The researcher chose to use phenomenological theory in the process of conducting this research as the theory attempted to describe what drives an individual to act in a certain way. The researcher found this to be an effective method of investigating how participants use dashboards and what factors lead them to make good or bad decisions from a dashboard. The researcher found that there were three areas that mainly contribute to the effectiveness of a dashboard and its ability to facilitate decision making in the ICT industry. These include end user requirements, dashboard design and the dashboard development process. Each of these areas included various elements such as collaboration, simplicity of design and an iterative development cycle. These categories were identified to be crucial for the creation of a dashboard that effectively facilitated and improved decision making abilities. The researcher then proposed a development methodology that combined these three areas. Lastly, the researcher tested this proposed development methodology in a real world scenario and found that it enhanced collaboration, dashboard design and allowed for an iterative development cycle. Overall the testing was a success as the participants stated they were satisfied with the results and the improved quality of the developed dashboard. The researcher did, however, find that the proposed methodology had some drawbacks, such as over-reliance on project management skills and an extended overall development cycle. es2026 Informatics MCom Unrestricted SDG-04: Quality education SDG-09: Industry, innovation and infrastructure SDG-10: Reduced inequalities 2016-06-09T12:59:49Z 2016-06-09T12:59:49Z 2016-04-06 2015 Dissertation Van den Heever, H 2015, Decision Support Dashboards : their impact on the ICT sector and how they can improve decision making, MCom Dissertation, University of Pretoria, Pretoria, viewed yymmdd <http://hdl.handle.net/2263/53006> A2016 http://hdl.handle.net/2263/53006 en © 2016 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. application/pdf University of Pretoria |
| spellingShingle | UCTD Student Experience Remote Learning E-Learning ICT in Education Digital Divide Blended Learning Engineering, built environment and information technology theses SDG-04 Engineering, built environment and information technology theses SDG-09 Engineering, built environment and information technology theses SDG-10 Decision Support Dashboards : their impact on the ICT sector and how they can improve decision making |
| title | Decision Support Dashboards : their impact on the ICT sector and how they can improve decision making |
| title_full | Decision Support Dashboards : their impact on the ICT sector and how they can improve decision making |
| title_fullStr | Decision Support Dashboards : their impact on the ICT sector and how they can improve decision making |
| title_full_unstemmed | Decision Support Dashboards : their impact on the ICT sector and how they can improve decision making |
| title_short | Decision Support Dashboards : their impact on the ICT sector and how they can improve decision making |
| title_sort | decision support dashboards their impact on the ict sector and how they can improve decision making |
| topic | UCTD Student Experience Remote Learning E-Learning ICT in Education Digital Divide Blended Learning Engineering, built environment and information technology theses SDG-04 Engineering, built environment and information technology theses SDG-09 Engineering, built environment and information technology theses SDG-10 |
| url | http://hdl.handle.net/2263/53006 |