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The impact of corporate entrepreneurship on service innovation in the financial services industry
Mini Dissertation (MBA)--University of Pretoria, 2017.
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| Format: | Thesis |
| Language: | English |
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University of Pretoria
2017
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| _version_ | 1867613467254456320 |
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| access_status_str | Open Access |
| author2 | Mamabolo, Anastacia |
| author_browse | Mamabolo, Anastacia |
| author_facet | Mamabolo, Anastacia |
| collection | Thesis |
| dc_rights_str_mv | © 2017 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. |
| description | Mini Dissertation (MBA)--University of Pretoria, 2017. |
| format | Thesis |
| id | oai:repository.up.ac.za:2263/59755 |
| institution | University of Pretoria (South Africa) |
| language | English |
| last_indexed | 2026-06-10T12:36:36.461Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UPSpace — University of Pretoria Institutional Repository |
| publishDate | 2017 |
| publishDateRange | 2017 |
| publishDateSort | 2017 |
| publisher | University of Pretoria |
| publisherStr | University of Pretoria |
| record_format | dspace |
| source_str | UPSpace — University of Pretoria Institutional Repository |
| spelling | oai:repository.up.ac.za:2263/59755 The impact of corporate entrepreneurship on service innovation in the financial services industry Mamabolo, Anastacia ichelp@gibs.co.za Ravjee, Bhavesh UCTD Mini Dissertation (MBA)--University of Pretoria, 2017. Financial services companies pride themselves on delivering quality services to customers. However, in order to sustain their revenue streams in challenging macroeconomic times and rapid technological growth, a shift in culture is required. The facets of corporate entrepreneurship (CE) are explored to determine whether or not it advocates worthy practices in driving service innovation (SI) in order to maintain the competitive advantage of financial services companies. A case study approach was taken that gathered individuals' responses from a leading South African bank. This approach enabled the researcher to understand the state of CE within the organisation and how CE has influenced SI. The case study used quantitative data gathered through an online survey utilising scales for CE and SI. A factor analysis on the gathered data was used to refine the number of data variables. Linear and multiple regression analyses were conducted against the resultant factors of CE and SI. The findings revealed that most of the underlying constituencies of CE are positively correlated to SI. A true assessment of the financial services industry was not attained. However, the insights gained from this study are useful to companies that are looking to find methods to revive or improve their commercial services offered to customers. zk2017 Gordon Institute of Business Science (GIBS) MBA Unrestricted 2017-04-07T13:05:28Z 2017-04-07T13:05:28Z 2017-03-30 2017 Mini Dissertation Ravjee, B 2017, The impact of corporate entrepreneurship on service innovation in the financial services industry, MBA Mini Dissertation, University of Pretoria, Pretoria, viewed yymmdd <http://hdl.handle.net/2263/59755> http://hdl.handle.net/2263/59755 en © 2017 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. application/pdf University of Pretoria |
| spellingShingle | UCTD The impact of corporate entrepreneurship on service innovation in the financial services industry |
| title | The impact of corporate entrepreneurship on service innovation in the financial services industry |
| title_full | The impact of corporate entrepreneurship on service innovation in the financial services industry |
| title_fullStr | The impact of corporate entrepreneurship on service innovation in the financial services industry |
| title_full_unstemmed | The impact of corporate entrepreneurship on service innovation in the financial services industry |
| title_short | The impact of corporate entrepreneurship on service innovation in the financial services industry |
| title_sort | impact of corporate entrepreneurship on service innovation in the financial services industry |
| topic | UCTD |
| url | http://hdl.handle.net/2263/59755 |