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Co-designing patient-centred communication in an Emergency Department
Dissertation (MCur)--University of Pretoria, 2017.
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| Format: | Thesis |
| Language: | English |
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University of Pretoria
2017
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| _version_ | 1867613635255205888 |
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| access_status_str | Open Access |
| author2 | Heyns, Tanya |
| author_browse | Heyns, Tanya |
| author_facet | Heyns, Tanya |
| collection | Thesis |
| dc_rights_str_mv | © 2017 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. |
| description | Dissertation (MCur)--University of Pretoria, 2017. |
| format | Thesis |
| id | oai:repository.up.ac.za:2263/61673 |
| institution | University of Pretoria (South Africa) |
| language | English |
| last_indexed | 2026-06-10T12:39:16.707Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UPSpace — University of Pretoria Institutional Repository |
| publishDate | 2017 |
| publishDateRange | 2017 |
| publishDateSort | 2017 |
| publisher | University of Pretoria |
| publisherStr | University of Pretoria |
| record_format | dspace |
| source_str | UPSpace — University of Pretoria Institutional Repository |
| spelling | oai:repository.up.ac.za:2263/61673 Co-designing patient-centred communication in an Emergency Department Heyns, Tanya leannevanrooy@gmail.com Van Eeden, I.E. Van Rooy, Leanne UCTD Patient-centredness Patient-centred communication Communication Experience-based co-design SDG-03: Good health and well-being Dissertation (MCur)--University of Pretoria, 2017. Introduction: Patient-centred communication is vital to ensure a good patient experience in the emergency department. Visits to the emergency department leave patients disillusioned regarding the communication experienced and this increases patient dissatisfaction. There is a need to put the "patient" back in communication in order to make it more patient-centred and provide the patient the opportunity to voice their individual needs pertaining to patient-centred communication. The aim of the study was to co-design patient-centred communication in an emergency department. In order to reach the aim of the study the following objectives were set: To explore current communication in an emergency department as experienced by patients and healthcare professionals. To collaboratively co-design strategies to enhance patient-centred communication in an emergency department. Research design and methods: An Experience-based Co-design has been used. Unstructured observation was done to observe existing communication in the emergency department. Patients have told their stories through narrative-based film interviews and healthcare professionals have been interviewed to share their experiences regarding communication in the emergency department. The observation notes and interviews have been shared during a Co-design event. Patients and healthcare professionals have collaboratively analysed the data to identify key touch points and co-design strategies to enhance patient-centred communication in the emergency department. Results: Three (3) key touch points were identified namely; professionalism, communication and daily focus. The patients and healthcare professionals were equal partners to change the communication culture in the emergency department to be more patient-centred. This may lead to positive patients' experiences with an increase in patient satisfaction. Conclusion: The ultimate goal of this study was to raise awareness relating existing communication in the emergency department and collaboratively plan strategies to work towards patient-centred communication. em2026 Nursing Science MCur Unrestricted SDG-03: Good health and well-being 2017-08-15T12:35:32Z 2017-08-15T12:35:32Z 2017-04-07 2017 Dissertation van Rooy, L 2017, Co-designing patient-centred communication in an Emergency Department, MCur Dissertation, University of Pretoria, Pretoria, viewed yymmdd <http://hdl.handle.net/2263/61673> A2017 http://hdl.handle.net/2263/61673 en © 2017 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. application/pdf University of Pretoria |
| spellingShingle | UCTD Patient-centredness Patient-centred communication Communication Experience-based co-design SDG-03: Good health and well-being Co-designing patient-centred communication in an Emergency Department |
| title | Co-designing patient-centred communication in an Emergency Department |
| title_full | Co-designing patient-centred communication in an Emergency Department |
| title_fullStr | Co-designing patient-centred communication in an Emergency Department |
| title_full_unstemmed | Co-designing patient-centred communication in an Emergency Department |
| title_short | Co-designing patient-centred communication in an Emergency Department |
| title_sort | co designing patient centred communication in an emergency department |
| topic | UCTD Patient-centredness Patient-centred communication Communication Experience-based co-design SDG-03: Good health and well-being |
| url | http://hdl.handle.net/2263/61673 |