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Utilisation of Social Media tools to enhance knowledge sharing practices among knowledge workers at the Nelson Mandela African Institution of Science and Technology in Arusha, Tanzania

Mini Dissertation (MIT)--University of Pretoria, 2014.

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Other Authors: Schutte, Marietjie
Format: Thesis
Language:English
Published: University of Pretoria 2017
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access_status_str Open Access
author2 Schutte, Marietjie
author_browse Schutte, Marietjie
author_facet Schutte, Marietjie
collection Thesis
dc_rights_str_mv © 2017 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria.
description Mini Dissertation (MIT)--University of Pretoria, 2014.
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institution University of Pretoria (South Africa)
language English
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license_str Other — see source repository
provenance_str_mv Harvested via OAI-PMH from UPSpace — University of Pretoria Institutional Repository
publishDate 2017
publishDateRange 2017
publishDateSort 2017
publisher University of Pretoria
publisherStr University of Pretoria
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spelling oai:repository.up.ac.za:2263/62108 Utilisation of Social Media tools to enhance knowledge sharing practices among knowledge workers at the Nelson Mandela African Institution of Science and Technology in Arusha, Tanzania Schutte, Marietjie Mosha, Neema Florence UCTD Social media tools Knowledge sharing practices Higher learning institutions Nelson Mandela African Institution of Science and Technology Mini Dissertation (MIT)--University of Pretoria, 2014. It is vital for knowledge workers to utilise social media tools to enhance knowledge sharing practices and the adoption of these collaborative tools in higher learning institutions. This study investigated the extent to which social media tools are utilised to enhance knowledge sharing practices among knowledge workers at Nelson Mandela African Institution of Science and Technology (NM-AIST) in Arusha, United Republic of Tanzania. The study conducted semi-structured interview with the NM-AIST library staff and Information and Communication Technology Resource Centre (ICT-RC) personnel in 2014. The study found that, the utilisation of social media tools to enhance knowledge sharing among knowledge workers is still in its early stages in higher learning institutions in Tanzania. However, there was much interest amongst respondents for integrating and utilising social media tools to support knowledge sharing in higher learning institutions. The findings indicated that: social media tools can be used to enhance knowledge sharing practices; however, face to face mechanism, Google Mail, and Google Drive were indicated as main mechanisms to enhance knowledge sharing practices in higher learning institutions. Knowledge workers at the NM-AIST shared knowledge to facilitate teaching and learning activities, research and innovation; however knowledge sharing practices occur when needs arise. The study revealed the lack of knowledge sharing culture documented at the NM-AIST. The study has recommended the following: proper training for knowledge workers, employment of skilled and experienced knowledge workers, provision of full support (motivation), provide support to individual users. Application of social media tools which are very familiar and simple to use, establishment of a good relationship between knowledge workers and the management, as well as with schools and departments in higher learning institutions. Additionally, the study recommends the provision of adequate social media tools to facilitate knowledge diffusion within institutions. Information Science MIT Unrestricted 2017-08-28T07:10:12Z 2017-08-28T07:10:12Z 2013 2014 Mini Dissertation Mosha, NF 2014, Utilisation of Social Media tools to enhance knowledge sharing practices among knowledge workers at the Nelson Mandela African Institution of Science and Technology in Arusha, Tanzania, MIT Mini Dissertation, University of Pretoria, Pretoria, viewed yymmdd <http://hdl.handle.net/2263/62108> http://hdl.handle.net/2263/62108 en © 2017 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. application/pdf University of Pretoria
spellingShingle UCTD
Social media tools
Knowledge sharing practices
Higher learning institutions
Nelson Mandela African Institution of Science and Technology
Utilisation of Social Media tools to enhance knowledge sharing practices among knowledge workers at the Nelson Mandela African Institution of Science and Technology in Arusha, Tanzania
title Utilisation of Social Media tools to enhance knowledge sharing practices among knowledge workers at the Nelson Mandela African Institution of Science and Technology in Arusha, Tanzania
title_full Utilisation of Social Media tools to enhance knowledge sharing practices among knowledge workers at the Nelson Mandela African Institution of Science and Technology in Arusha, Tanzania
title_fullStr Utilisation of Social Media tools to enhance knowledge sharing practices among knowledge workers at the Nelson Mandela African Institution of Science and Technology in Arusha, Tanzania
title_full_unstemmed Utilisation of Social Media tools to enhance knowledge sharing practices among knowledge workers at the Nelson Mandela African Institution of Science and Technology in Arusha, Tanzania
title_short Utilisation of Social Media tools to enhance knowledge sharing practices among knowledge workers at the Nelson Mandela African Institution of Science and Technology in Arusha, Tanzania
title_sort utilisation of social media tools to enhance knowledge sharing practices among knowledge workers at the nelson mandela african institution of science and technology in arusha tanzania
topic UCTD
Social media tools
Knowledge sharing practices
Higher learning institutions
Nelson Mandela African Institution of Science and Technology
url http://hdl.handle.net/2263/62108