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ICT-based innovation using service dominant logic in healthcare : a design thinking perspective
Thesis (PhD) - University of Pretoria, 2017.
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| Format: | Thesis |
| Language: | English |
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University of Pretoria
2018
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| _version_ | 1867613503356928000 |
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| access_status_str | Open Access |
| author2 | Van der Merwe, Alta |
| author_browse | Van der Merwe, Alta |
| author_facet | Van der Merwe, Alta |
| collection | Thesis |
| dc_rights_str_mv | © 2018 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. |
| description | Thesis (PhD) - University of Pretoria, 2017. |
| format | Thesis |
| id | oai:repository.up.ac.za:2263/64294 |
| institution | University of Pretoria (South Africa) |
| language | English |
| last_indexed | 2026-06-10T12:37:11.117Z |
| license_str | Other — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UPSpace — University of Pretoria Institutional Repository |
| publishDate | 2018 |
| publishDateRange | 2018 |
| publishDateSort | 2018 |
| publisher | University of Pretoria |
| publisherStr | University of Pretoria |
| record_format | dspace |
| source_str | UPSpace — University of Pretoria Institutional Repository |
| spelling | oai:repository.up.ac.za:2263/64294 ICT-based innovation using service dominant logic in healthcare : a design thinking perspective Van der Merwe, Alta alexmarufu@gmail.com Marufu, Masiya Passmore Alex Information Systems Service-Dominant Logic Design Thinking Information and Communication Technology (ICT) Digital Health Health Informatics eHealth Engineering, built environment and information technology theses SDG-03 Engineering, built environment and information technology theses SDG-09 Engineering, built environment and information technology theses SDG-17 Thesis (PhD) - University of Pretoria, 2017. Health professionals in the developing world face the twin challenge of growing populations requiring services and dwindling resources in the face of reduced funding. Developments in information and communication technologies (ICT) present an opportunity to streamline service offering in a way that maximises the available meagre resources. Such innovations require the input and support of the public that these institutions serve. Design thinking has over the last 20 years developed into a “design paradigm” that can assist service providers to craft solutions to problems that take into account the views of the stakeholders involved. This work explored how information technology can be used to improve service delivery. Adopting a pragmatic philosophical paradigm and a design science research approach, the researcher used concepts underlying the theory of service dominant logic, coupled with technology capability concepts, to develop a conceptual framework for use in design thinking projects. The development of the Technovation Framework continued over three design cycles, in which a number of design teams focused their efforts on how ICT could be used to improve post-natal care services. The empathy input for these workshops was derived from an eight-week-long in-depth study into the lives of new mothers, using journals and interviews. Interviews with midwives and doctors provided a healthcare perspective of the provision of post-natal care. The first design workshop was made up of four teams, each consisting of two midwives, two mobile developers and two mothers in a design thinking workshop. The workshop resulted in the development of four prototypes of mobile applications aimed at assisting midwives in educating mothers as well as providing off-site monitoring. Two further workshops were conducted, providing two more iterations of the design process and resulting in further prototypes of potential solutions for use in healthcare. A final evaluation workshop was conducted to validate the fully developed Technovation Process. This study contributes to knowledge in a number of ways. The first is a deep understanding of the lives of new mothers and challenges they face in a low-resource environment as they struggle with raising their babies in the first eight weeks after giving birth. The second contribution is a framework and an enhanced design thinking process that streamlines the process of consolidating empathy output while providing a mechanism to apply technology capabilities to proposed solutions. A third contribution is the set of lessons that arise from observing design teams at work. The final contribution is in the form of a number of prototypes that could be developed into solutions for use in a developing environment healthcare setting. Keywords: ICT in healthcare, e-Health, innovation, co-creation, design thinking, developing country, post-natal care, design science research, Technovation, technology capabilities es2026 Informatics PhD Unrestricted SDG-03: Good health and well-being SDG-09: Industry, innovation and infrastructure SDG-17: Partnerships for the goals 2018-03-16T10:14:31Z 2018-03-16T10:14:31Z 2018-05-02 2017 Thesis Marufu, MPA 2017, ICT-based innovation using service dominant logic in healthcare : a design thinking perspective, PhD Thesis, University of Pretoria, Pretoria, viewed yymmdd <http://hdl.handle.net/2263/64294> A2018 http://hdl.handle.net/2263/64294 en © 2018 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. application/pdf University of Pretoria |
| spellingShingle | Information Systems Service-Dominant Logic Design Thinking Information and Communication Technology (ICT) Digital Health Health Informatics eHealth Engineering, built environment and information technology theses SDG-03 Engineering, built environment and information technology theses SDG-09 Engineering, built environment and information technology theses SDG-17 ICT-based innovation using service dominant logic in healthcare : a design thinking perspective |
| title | ICT-based innovation using service dominant logic in healthcare : a design thinking perspective |
| title_full | ICT-based innovation using service dominant logic in healthcare : a design thinking perspective |
| title_fullStr | ICT-based innovation using service dominant logic in healthcare : a design thinking perspective |
| title_full_unstemmed | ICT-based innovation using service dominant logic in healthcare : a design thinking perspective |
| title_short | ICT-based innovation using service dominant logic in healthcare : a design thinking perspective |
| title_sort | ict based innovation using service dominant logic in healthcare a design thinking perspective |
| topic | Information Systems Service-Dominant Logic Design Thinking Information and Communication Technology (ICT) Digital Health Health Informatics eHealth Engineering, built environment and information technology theses SDG-03 Engineering, built environment and information technology theses SDG-09 Engineering, built environment and information technology theses SDG-17 |
| url | http://hdl.handle.net/2263/64294 |